Dewak

[f0rd42]

Gents

as already mentioned here , Andres from Dewak contacted me recently and introduced his company.

I thought I might give it a try. I was after a couple of things and asked Kayako for 3 years now to get this fixed, unfortunately without success (yeah, it's not really fixing something, more a feature, but taking the daily workflow into consideration, this is more of fixing a problem than a new feature).

I asked SoftAir as well, but as they dedicated their ressources to something else I had no luck.

So, I tried it with Dewak, and less than 48 hours later, I had a ready plugin, well documented in my inbox and it worked instantly!

I really can recommend you talk to these guys. Based on what and how they code, they know what they are doing.

Thanks to Carlos and Andres from Dewak for all their help until now and in the future, as I have much more ideas :-)

Dewaks homepage: dewak.com

BTW: they have to free of charge plugins available, you really should check them out, specially if you're after reports. I haven't installed the "export to excel" thing yet, but I did for the "add attachments in notes" plugin. This in the cc/bccmail plugin will save me hours a day.


have fun

f0rd42

[Dewak]

Thanks for such positive comments! You encourage our team to improve every day and keep providing all the Kayako Community high quality products and a top notch service level.

P.S.: It's Dewak not Dewark =)

[f0rd42]

Hi Andres

sorry, fixed it and removed the "r"

f0rd42

[Siora]

I definately agree...DEWAK rocks.

[Sjelle]

Originally Posted by f0rd42

Gents

I asked SoftAir as well, but as they dedicated their ressources to something else I had no luck.

f0rd42

Softair does not have any resources left. The company is dead. All staff, except CEO Juan left.

I'm happy to see that DEWAK has some of those fine programmers in their staff !!!

[craigbrass]

I am dealing with the Dewak team at the moment too and so far I am impressed. Will post how it turns out.