Need a more powerful/detaield reporting tool

[blast8180]

Hi, this may sound strange but I'm not sure what I'm looking for - at least not exactly.

We want to implement a more detailed reporting tool for tickets. i.e., under Tickets, Reports, Department summary...would there be a way to separate Call Log into email and phone logs? In Service Level Report, is there any way this can be read graphically in a chart or something similar?

Is there an add-on (1st or 3rd party) that have these kinds of features?

Again, "more powerful/detailed" is a very general statement. What we're looking for is mainly an improved way of seeing our reports. Thanks for any help.

[supportskins]

Detailed reporting mods are currently not available for v3. A few simple reporting mods are available in the Mods section of the forums. You might want to look at it.

[craigbrass]

Please contact us via Contact Us via E-Mail - Contact Us - Aqua Develop

We have created a number of reports for clients based on their requirements. Our reports connect directly to the database meaning you are free to continue upgrading Kayako when you like without needing to re-apply modifications.

If you could detail your requirements in the email, that would be great. We can then get a quote over to you.