Paid support ticket system?

jj1987 · **Paid support ticket system? -** 04-03-2008, 08:26 PM

Is there any way to charge for a support ticket to go to certain departments? I think this would require a developer add on, but I'm not certain.

craigbrass · 04-03-2008, 08:36 PM

TicketPay would do this. See Supportmods.com but be aware of the problems people are having.

jj1987 · 04-03-2008, 08:56 PM

Quote:

Originally Posted by craigbrass

TicketPay would do this. See Supportmods.com but be aware of the problems people are having.

I looked at that, and couldn't tell if there was a way to make just certain departments paid or if they all become paid support.

craigbrass · 04-03-2008, 09:21 PM

I am sure I seen a way to do it per department in the screenshots but contact them and ask to be sure.

**Digital Mayhem** · 04-03-2008, 09:39 PM

I have and use TicketPay and you can choose Department(s) you want to us it for. for example I only have it on our "Premium Support" department.

jj1987 · 18-03-2008, 06:27 PM

Quote:

Originally Posted by Digital Mayham

I have and use TicketPay and you can choose Department(s) you want to us it for. for example I only have it on our "Premium Support" department.

How does their update speed seem so far when new kayako updates are out?

Siora · 18-03-2008, 08:20 PM

Quote:

Originally Posted by jj1987

How does their update speed seem so far when new kayako updates are out?

LOL...update speed? Supportmods can't even finish installing the original product. I paid for it in November and still don't have it installed.

jj1987 · 18-03-2008, 08:56 PM

Quote:

Originally Posted by Siora

LOL...update speed? Supportmods can't even finish installing the original product. I paid for it in November and still don't have it installed.

That's what I've heard, and why I'm trying to avoid them

Is there something complex about your installation? We installed the demo (after I made this post) with almost no trouble at all.

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jj1987 Offline New Member Posts: 17 Join Date: Feb 2008 SupportSuite Owned License	Paid support ticket system? - 04-03-2008, 08:26 PM Is there any way to charge for a support ticket to go to certain departments? I think this would require a developer add on, but I'm not certain.

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	04-03-2008, 08:36 PM TicketPay would do this. See Supportmods.com but be aware of the problems people are having. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	04-03-2008, 09:21 PM I am sure I seen a way to do it per department in the screenshots but contact them and ask to be sure. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 834 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	04-03-2008, 09:39 PM I have and use TicketPay and you can choose Department(s) you want to us it for. for example I only have it on our "Premium Support" department. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important