Please Read Before Doing Business With Softair!!!!!

[SupportMods]

Hi Everyone,

In October I contacted Soft Air Ltda to do a Support Center for us because we could not do it ourselves because of current projects, I saw that they did really good work so we did not mind outsourcing the job to them, which was $300.00 and $100.00 up front. They made us send payment to a US PO Box address which seemed like they were requiring us to pay directly to their Credit Card Company. We sent the payment and it got there in 3 days! Juan said he started the project immediately and I said ok. A few days later (6 days) he asks me if I can draw a sketch of what I wanted, so I said fine, but how could he have started if he asking me to draw him a sketch, etc. He ended up requesting to refund my money and I said ok. Well 2 or so week later I still have not received the refund and when I contacted him about it he keeps giving me the run around about it was sent, has to wait for authorization, etc. I said ok I can wait but just show me proof it was sent. Then we pretty much got into an argument.

The reason I am posting this thread is because I STILL HAVE NOT RECEIVED MY REFUND, just argument for almost an hour. I just want my refund. This post is not meant to downplay the level of work by SoftAirLTDA, as they do really good design work. I think they are doing this because I also offer design services, whatever the case, I just want the refund or proof it was sent. Again it is your choice to do business with them and I am not downplaying their level of work.

Now watch how quickly we get all this information after this post.


If you want to read conversation you can see it here:
http://www.orderguru.com/kayako/softairconvo.txt

[jc11]

Hello ibGuru and all forum visitors:

LaTesha Borroughs contacted us to perform a Customation at www.orderguru.com
but since she wanted to offer customation services, she also wanted us not to disclose her project or let anybody know that it was done by Soft Air.

In short, ibGuru wanted Soft Air to customize her own web site where she will offer customation services, she also offer us to perform customations for her clients and Soft Air wouldn't be able to show this jobs in our portfolio or contact the clients at all, she wanted to sell our product and act as a comissionist while keeping us in the blind.

Soft Air decided to refund her $100 dollars so our company wouldn't need to perform this job. We aksed our NCY bank (Citibank) to issue and send her a check two weeks ago, Miss Borroughs contacted us and adviced that the check did not arrived yet, we contacted Citibank inmediately and they told us that this procedure takes 1 to 2.5 weeks to complete so they are still within the time frame to deliver her refund.

Miss Borroughs receive the above explanation and she also wanted screen shots and evidence of the sent check, we called Citibank and they said they will issue a letter from our NYC branch office to show evidence of the submitted and still check (still on the way to her address)

Miss Borroughs did not find this explanation sufficient and we then proceed to issue here a Virtual Card number so he can charge us the $100 dollars and discard the Citibank check when it gets to her address, we issued the Virtual Card number, we submitted the additional information that she needed to charge us and she still insist on issuing a post with some sort of Warning.

The bottom line is that Soft Air choosed not to perform the job for ibGuru since she wanted to make money as a commisionist of our product and we dont think we need that at this time. The $100 dollars were sent by Citibank 2 weeks ago but it seems her company cannot wait any longer to get the money, we issue a Virtual Card number to her and we hope she charge it and discard the check when it gets to her address.

Regards,

[nerdzoll]

Hey all,
I would just like to mention that I have never had any problems with JC and his crew. They have been extreemly lenient (as it has taken a while for me to get my payment together), and they have still done all my additional customisations for me.

I would still have no worries in recommending them to anyone here. If need be please contact me on support @@@ dolphinwebs.net
Cheers
Stuart

[jc11]

Thanks Nerdzoll, yes we were surprised that this client wanted to resell our products without even letting us know and that is way we declined the contract. Since her company cannot wait 2 to 3 weeks to get a refund from Citibank, we have issued her a card for $103.50 (she says she needs not $100 but $103.50) let's hope she log in again and confirms the transaction, the check will get to her address soon and she will need to get rid of it.

Forr all existing and prospective customers: Soft Air will continue to adhere to accurate refund policies, if the customer wants to be refunded and he/she cannot wait the usual 2 to 3 weeks we have agreed with our US bank to complete this procedure we will issue a virtual card to expedite, no need to post warnings, there is nothing to be afraid when dealing with Soft Air, this is true for the technical and money fronts

Regards,

[SupportMods]

I am not trying to bad mouth anything, read the conversation for yourself. After having to go through Varun in order to get my Payment I finally got my REFUND. Thanks. Ask Varun for yourself.

[02:49] Varun: ok
[02:49] jrodriguez@bonomania.com (vgn): and I think we wont do more customations
[02:49] jrodriguez@bonomania.com (vgn): since we have unfair competitors
[02:49] jrodriguez@bonomania.com (vgn): we like to compete qith quality not with people's prestige
[02:49] Varun: we cannot afford to promote you as a partner when such complaints come, thats completely your choice, but you need to understand she is our client and its our right to protect her

Here is also the post i received

jrodriguez@bonomania.com (vgn) says:
please delte form messenger you are not welcome here
jrodriguez@bonomania.com (vgn) says:
credit card is cancelled and I wont pay until I tale to Varun
jrodriguez@bonomania.com (vgn) says:
you want to play hard?
jrodriguez@bonomania.com (vgn) says:
lets play hard, when you get the check wont use it
jrodriguez@bonomania.com (vgn) says:
its under stop payment now
jrodriguez@bonomania.com (vgn) says:
you are a bad bad bad human being

[SupportMods]

Originally Posted by jc11

Hello ibGuru and all forum visitors:

LaTesha Borroughs contacted us to perform a Customation at www.orderguru.com
but since she wanted to offer customation services, she also wanted us not to disclose her project or let anybody know that it was done by Soft Air.

In short, ibGuru wanted Soft Air to customize her own web site where she will offer customation services, she also offer us to perform customations for her clients and Soft Air wouldn't be able to show this jobs in our portfolio or contact the clients at all, she wanted to sell our product and act as a comissionist while keeping us in the blind.

Soft Air decided to refund her $100 dollars so our company wouldn't need to perform this job. We aksed our NCY bank (Citibank) to issue and send her a check two weeks ago, Miss Borroughs contacted us and adviced that the check did not arrived yet, we contacted Citibank inmediately and they told us that this procedure takes 1 to 2.5 weeks to complete so they are still within the time frame to deliver her refund.

Miss Borroughs receive the above explanation and she also wanted screen shots and evidence of the sent check, we called Citibank and they said they will issue a letter from our NYC branch office to show evidence of the submitted and still check (still on the way to her address)

Miss Borroughs did not find this explanation sufficient and we then proceed to issue here a Virtual Card number so he can charge us the $100 dollars and discard the Citibank check when it gets to her address, we issued the Virtual Card number, we submitted the additional information that she needed to charge us and she still insist on issuing a post with some sort of Warning.

The bottom line is that Soft Air choosed not to perform the job for ibGuru since she wanted to make money as a commisionist of our product and we dont think we need that at this time. The $100 dollars were sent by Citibank 2 weeks ago but it seems her company cannot wait any longer to get the money, we issue a Virtual Card number to her and we hope she charge it and discard the check when it gets to her address.

Regards,

This is not true at all, as I said please read the topics, it is not altered and see for yourself, it is clear as day!

[SupportMods]

This is exact statment from you: 2 weeks to get check from Miami, get for real!

11/07/2005 8:00:10 PM jrodriguez@bonomania.com (vgn) orderGURU Hi Tesha, I'll have our Miami agent to send your $100 asap, thanks. Other than that how is business going?

11/07/2005 8:00:36 PM orderGURU jrodriguez@bonomania.com (vgn) Thanks business is great, a lot of new contracts so we are excited

11/07/2005 8:04:18 PM jrodriguez@bonomania.com (vgn) orderGURU glad to hear that

[jc11]

Thanks for posting ichnameist, we have completed the refund to this client, the whole issue here is that 2 to 3 weeks that Citibank takes to issue a check to her was too long for her company so we opted for another way of refunding her.

The refund was never asked by her, Soft Air opted not to execute the project since we couldn't adhere to her marketing practices:

"Dear Juan C Rodriguez,

This email confirms that you have paid orderGURU $103.50 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *ORDERGURU"

Regards,

[SupportMods]

Also that money was not for commission of our products that money was for them to design our companies support center as we did not have time to do it ourselves in the amount of $300.00, with $100.00 up front. I have the agreement for proof if anybody would like me to forward it

[SupportMods]

Originally Posted by jc11

Thanks for posting ichnameist, we have completed the refund to this client, the whole issue here is that 2 to 3 weeks that Citibank takes to issue a check to her was too long for her company so we opted for another way of refunding her.

The refund was never asked by her, Soft Air opted not to execute the project since we couldn't adhere to her marketing practices:

"Dear Juan C Rodriguez,

This email confirms that you have paid orderGURU $103.50 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *ORDERGURU"

Regards,

Like I said, I receive Payment after having to go through VARUN for it. You did not want to give it to me. I never said I would not wait 3 weeks, I said to show proof it was sent!

if you remove your poste I pay now \if you dont
11/21/2005 3:45:56 PM jrodriguez@bonomania.com (vgn) orderGURU I will stop check payment
11/21/2005 3:45:59 PM jrodriguez@bonomania.com (vgn) orderGURU and never pay you
11/21/2005 3:46:07 PM jrodriguez@bonomania.com (vgn) orderGURU and make sure we both get kicked from forums
11/21/2005 3:46:12 PM jrodriguez@bonomania.com (vgn) orderGURU GUARANTEED
11/21/2005 3:46:19 PM jrodriguez@bonomania.com (vgn) orderGURU so you want to play hard?
11/21/2005 3:46:22 PM jrodriguez@bonomania.com (vgn) orderGURU lets play hard
11/21/2005 3:46:26 PM jrodriguez@bonomania.com (vgn) orderGURU 1.Remove posting NOW
11/21/2005 3:46:35 PM jrodriguez@bonomania.com (vgn) orderGURU 2.Get your 104 dollar
11/21/2005 3:46:40 PM jrodriguez@bonomania.com (vgn) orderGURU 3.Dont ever talk to us
11/21/2005 3:46:43 PM jrodriguez@bonomania.com (vgn) orderGURU OR
11/21/2005 3:46:49 PM jrodriguez@bonomania.com (vgn) orderGURU 1.Dont remove posting
11/21/2005 3:46:56 PM jrodriguez@bonomania.com (vgn) orderGURU 2.I wont issue the credit card info
11/21/2005 3:47:00 PM jrodriguez@bonomania.com (vgn) orderGURU 3.
11/21/2005 3:47:12 PM jrodriguez@bonomania.com (vgn) orderGURU I will make sure none of us is allowed in the forums again
11/21/2005 3:47:16 PM jrodriguez@bonomania.com (vgn) orderGURU your choice
11/21/2005 3:47:28 PM jrodriguez@bonomania.com (vgn) orderGURU please make a decision and advice

[SupportMods]

More from these guys! Please stop MSNing me!

jrodriguez@bonomania.com (vgn) said:
no portfolio
orderGURU said:
get for real
jrodriguez@bonomania.com (vgn) said:
no reviews
jrodriguez@bonomania.com (vgn) said:
just some icons
orderGURU said:
i have reviews, I will get them to post today one i get in touch
orderGURU said:
I have plenty of client on and off Kayako
jrodriguez@bonomania.com (vgn) said:
the issue here is that you wanted us to do a pay per ticket system and then you wanted to sell it here
jrodriguez@bonomania.com (vgn) said:
suer and all those clients areasking you not to disclose portfolios
jrodriguez@bonomania.com (vgn) said:
and you also familiar with smarty
jrodriguez@bonomania.com (vgn) said:
right

jrodriguez@bonomania.com (vgn) says:
your design is not good, your programming is worst and you want to make clients looking for companyes that do your job
orderGURU says:
.ok whatever Juan
orderGURU says:
i asked for tiket system way before
orderGURU says:
but you wanted to take idea as your own
orderGURU says:
i have all the emails
orderGURU says:
i will post those to
orderGURU says:
if you keep on
jrodriguez@bonomania.com (vgn) says:
Iyou keep trheating me right?
jrodriguez@bonomania.com (vgn) says:
the p[ay per ticket was tought in our company way before
orderGURU says:
No, I am just going to post the truth
orderGURU says:
i have the actual statements
jrodriguez@bonomania.com (vgn) says:
you are a jelous person
orderGURU says:
ok whatever
orderGURU says:
bye
jrodriguez@bonomania.com (vgn) says:
post whatever you want
jrodriguez@bonomania.com (vgn) says:
you are working for money
jrodriguez@bonomania.com (vgn) says:
all your life evolves on money
jrodriguez@bonomania.com (vgn) says:
that is way your job is so poor quaility
jrodriguez@bonomania.com (vgn) says:
you only work for money
orderGURU says:
ok if you say so
jrodriguez@bonomania.com (vgn) says:
and you had no right to issue this kind of tieltes
jrodriguez@bonomania.com (vgn) says:
titles
jrodriguez@bonomania.com (vgn) says:
Please Read Before Doing Business With Softair!!!!!
jrodriguez@bonomania.com (vgn) says:
this sounds like this guys will still your money
orderGURU says:
No it just says to read
jrodriguez@bonomania.com (vgn) says:
orderguru.com coming summer 2005
jrodriguez@bonomania.com (vgn) says:
give me a break
jrodriguez@bonomania.com (vgn) says:
it will never be up
jrodriguez@bonomania.com (vgn) says:
nobody will work for you
jrodriguez@bonomania.com (vgn) says:
because you dont see human beings, you see money
jrodriguez@bonomania.com (vgn) says:
keep your money
jrodriguez@bonomania.com (vgn) says:
and leave me alone
jrodriguez@bonomania.com (vgn) says:
you are a bad person
jrodriguez@bonomania.com (vgn) says:
and you know it
orderGURU says:
you are the one writing me
orderGURU says:
How old are you 3?
jrodriguez@bonomania.com (vgn) says:
and please post this

[jc11]

Hello Miss Borroughs, the check will arrive from Citibank NYC, we have no control on how long does it takes them to deliver the check to US Postal service and since you couldn't wait 2 to 3 weeks to get we have issue a credit card payment. Again Miss Borroughs Soft Air will not perform customations for anybody but our own clients.

Regards,

[SupportMods]

Also we are not a competitor, we take on Kayako Jobs as extra work, not to compete. This is not our main line of business. If anyone wants review from our past clients please ask and I can refer you directly. From web design to custom programming.

[SupportMods]

Originally Posted by jc11

Again Miss Borroughs Soft Air will not perform customations for anybody but our own clients.

Regards,

Again, that payment was not for that and you know that, please wait 5 min and I will post the screenshot for proof.

[SupportMods]

Actually here it is attached.

For commission now, give me a break, stop lying Juan!