Review of Dewak LLC

Gould · 07:18 PM

I'm very satisfied with eSupport, because it offers many mature features, which made our helpdesk more productive. It's affordable, customizeable and - more or less - easy to use.

Nonetheless there's still room for improvements: I was quite astonished as I realized that eSupport doesn't let you modify the recipients of a ticket reply, which is annoying, when a involved third party get's carbon copies of the emails addressed to the customer.

Fortunately Dewak solves this problem with it's Ticket Recipients Modification, which is easy to install, works as expected and - 19,95 USD is not too much, if you consider that Dewak's support is extraordinary: very obliging and fast.

I'm convinced that they do a very good job!

Dewak · 26-06-2008, 07:19 PM

Thanks for your kind words Christian, we will keep creating excellent products and providing an outstanding support. =)

robhob · **Export to Excel -** 16-07-2008, 02:11 PM

I've just configured Dewak's "Export to Excel" on eSupport. I was a bit concerned that I might break eSupport in the process but all went well and it works perfectly. Our support staff are very happy to have the added functionality.

Thank you Dewak for a brilliant mod! Keep up the good work.

Rob

Siora · 16-07-2008, 04:08 PM

Dewak is amazing and I recommend them to everyone that needs a module or even custom web work.

craigbrass · 16-07-2008, 04:49 PM

Yes, I have used them a couple of times now and their service is excellent.

Siora · 11:04 PM

I just completed a project with Dewak. They came to my rescue when my developer failed me and abandonded my site. They were able to come in and customize my site and integrate kayako (www.sioraone.com) with my main site (Siora Solutions :: We Make IT work for you.) easily and did it within budget (which was much less then I expected to pay). Their communication was top notch and their effort to please a customer went way above and beyond what was necessary.

I for one am a very happy customer of theirs and will be going to them for all my kayako/web needs.

If you want more information about the work they did for me feel free to contact me via PM.

Great work Andres, Nicolas, and Daniel!

Dewak · 30-07-2008, 02:42 AM

Thanks everyone for such nice comments. Your comments and feedback encourage us to keep providing a great product with a top notch support =)

Best Regards

essolinux · **Excellent company -** 11-08-2008, 06:45 PM

Every time we dealt with Dewak, we were very satisfied.

Keep up the good work!

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Dewak Offline Member Posts: 130 Join Date: Feb 2008	26-06-2008, 07:19 PM Thanks for your kind words Christian, we will keep creating excellent products and providing an outstanding support. =) Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

robhob Offline New Member Posts: 19 Join Date: Jul 2008 Location: South Africa	Export to Excel - 16-07-2008, 02:11 PM I've just configured Dewak's "Export to Excel" on eSupport. I was a bit concerned that I might break eSupport in the process but all went well and it works perfectly. Our support staff are very happy to have the added functionality. Thank you Dewak for a brilliant mod! Keep up the good work. Rob

Siora Offline Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada	16-07-2008, 04:08 PM Dewak is amazing and I recommend them to everyone that needs a module or even custom web work. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	16-07-2008, 04:49 PM Yes, I have used them a couple of times now and their service is excellent. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Dewak Offline Member Posts: 130 Join Date: Feb 2008	30-07-2008, 02:42 AM Thanks everyone for such nice comments. Your comments and feedback encourage us to keep providing a great product with a top notch support =) Best Regards Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

essolinux Offline Member Posts: 46 Join Date: Jun 2008 Location: USA-PA	Excellent company - 11-08-2008, 06:45 PM Every time we dealt with Dewak, we were very satisfied. Keep up the good work!