Review of Soft Air eSupport modifications

[Innerplanet]

I just want to say how pleased I am with SoftAir. I had them install, customize, and configure SupportSuite for me. First off, before anyone replies to this thread, no….I do not work for them :-)

After days of trying to configure SupportSuite and also trying integrate it with the look and feel of my website, I was fairly frustrated. Then, I saw the post here and contacted Soft Air Ltd. for help. Everyone there was very courteous, professional and knowledgeable.

They went totally out of their way to make sure I was happy at every stage of the game. Juan was my main contact there and he was available 24 hours a day. I don’t know when he sleeps! They are totally dedicated to their mission.

At one point, there was a CSS issue between SupportSuite and my forms. One of the techs (Juss) went home for the day and said he couldn’t sleep, thinking about the problem. He actually got up in the middle of the night and fixed the code from home. Simply incredible.

Another tech there, (Felipe) installed custom templates for me and walked me through some of the areas in SupportSuite I wasn’t very familiar with. Anytime I had a question, he was right there for me. Like a live Kayako manual!

Here are a couple of examples pages that they worked on. You can see others in their original post further down in this forum.

http://www.innerplanet.com/supportsuite/

http://www.innerplanet.com/supportsu...epartmentid=12


Anyway, to sum it all up, if you don’t want the generic look of Kayako and would rather not spend countless nights getting it up and running, do yourself a favor and contact them.

Soft Air definitely exceeded my expectations and more!