Softair could you make a Survey after a ticket is closed? - Page 2

joayala · **Supportskins custom desgin... Excelent! -** 09-12-2006, 12:14 AM

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cirtexhosting · 15-02-2007, 05:55 AM

Hi

Any news on this module?

**Digital Mayhem** · 15-02-2007, 12:55 PM

ya I would really like to see this module.

caitlyntw · **I want this too -** 15-02-2007, 01:20 PM

Please also let me know when this module is available.

nibb · 17-02-2007, 12:34 AM

Yes that would a nice module to track Staff, but some of use receive tickets daily and from the same user, so it would must have the option to turn this off and manually send a survey. Because one think is calling Microsoft or Adobe 4 times a year, the other is daily and receiving a survey for every single ticket.
But i agree it would be great to see how staff handles or if they are rude in some way.

jc11 · 17-02-2007, 04:37 PM

Thanks for your feecback nibb, noted

Best,

Vectra · 19-02-2007, 02:57 PM

Hi all.

soft air when do you think you will have this module available? Can you email us when its ready or beta testing.

Ta
Paul

jc11 · 20-02-2007, 07:53 PM

Hi Vectra,

We will surely update this post as soon as this module gets done.

Best,

PeteV · 10-08-2007, 04:52 PM

For some inspiration, you may want to check out one of Kayako's competitors (I won't throw names into this forum, but they are based down-under).

They have a strong survey module (since they are a marketing-type of company). In fact, since their product is quite similar to Kayako's eSupport, their survey option really stands out a lot. If there was a survey option for eSupport available, this would be a great advantage for Kayako.

Mind you, we strongly believe that Kayako/eSupport is better, but insted of re-inventing the wheel, perhaps you can learn from the features-list of the competitor's product(s).

We would be very interested in such a module, but are still evaluating eSupport and are using hosted eSupport for now.

Good luck!

jmansoor · 30-08-2007, 03:28 AM

we are ready to pay 1000$ for this module....

Please let us know when it will be ready.

craigbrass · 30-08-2007, 09:00 AM

I hope something like this gets included in the main Kayako code for V4 to be honest. I have seen many help desks that have this now.

jc11 · 30-08-2007, 03:20 PM

Hi jmansoor, thanks for your email, please contact us via our website and we will be glad to take this from there in a speedy manner

http://www.softairltda.com/support/i...d=81&Itemid=36

chichonline · **Any status?? -** 04-09-2007, 08:14 PM

Hi gays any status about this great survey module???

jc11 · 04-09-2007, 08:24 PM

Working on it..

fivestarhost · 23-11-2007, 07:25 AM

any news?

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cirtexhosting Offline New Member Posts: 6 Join Date: Feb 2007	15-02-2007, 05:55 AM Hi Any news on this module? www.cirtexhosting.com Affordable & Quality Web Hosting

Digital Mayhem Offline Community Moderator Posts: 840 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	15-02-2007, 12:55 PM ya I would really like to see this module. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

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jc11 Offline Member Posts: 274 Join Date: Aug 2003	17-02-2007, 04:37 PM Thanks for your feecback nibb, noted Best, JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

Vectra Offline New Member Posts: 7 Join Date: Aug 2006 Location: Norwich, UK SupportSuite Owned License	19-02-2007, 02:57 PM Hi all. soft air when do you think you will have this module available? Can you email us when its ready or beta testing. Ta Paul

jmansoor Offline New Member Posts: 1 Join Date: Aug 2005	30-08-2007, 03:28 AM we are ready to pay 1000$ for this module.... Please let us know when it will be ready.

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	30-08-2007, 09:00 AM I hope something like this gets included in the main Kayako code for V4 to be honest. I have seen many help desks that have this now. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

chichonline Offline New Member Posts: 2 Join Date: Sep 2007 SupportSuite Owned License	Any status?? - 04-09-2007, 08:14 PM Hi gays any status about this great survey module???

jc11 Offline Member Posts: 274 Join Date: Aug 2003	04-09-2007, 08:24 PM Working on it.. JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

fivestarhost Offline Registered User Posts: 28 Join Date: Mar 2007 Location: Las Vegas SupportSuite Owned License	23-11-2007, 07:25 AM any news?