Supportmods.com

[Siora]

You have refunded me and yes all I wanted was the module. I am not mad at the delays I'm mad at the lack of communication and support for your product even after taking money from me. You promise one thing and disapear for a month. I think I'm protecting this forum by letting people know when bad business deals occur and when to avoid similar situations. I think you've tarnished your own reputation and I want to ensure that no one else experiences what I went through.

Yes I did threaten with lawyers whom I never called but only used to get your attention. I also did threaten to contact the BBB to also get your attention. Is that my fault? No, its your fault for letting it get to that point.

Yes I would have paid you again for the module after the refund but you decided not to accept it, your loss. Now I'm glad I didn't because I want support for my product and unfortunately that is something that you do not offer.

This is not your thread. This is a thread about you and people's opinion on you so I am in my rights to post my thoughts and comments. This is not a thread advertising your product because that thread has been removed. If you want, start a new thread marketing your product but I will continue to voice my opinion to protect the integrity of the forum and its members.

[SupportMods]

Hmm sounds like Blackmail to me rather then criticism. Since you did not want to reverse the refund I am going to tell people all the bad things about you. As I said, feel free to post. I will be showing people that I am moving this thread and module to a more positive light.

[Siora]

LOL...blackmail? This is a forum where we come to post opinions and experiences. I gave you 5 months to deliver and gave you 5 months of patience and got nothing in return. The people need to know this. This is how the system works, you give someone an opportunity to rectify the situation before you take action, thats what I did.

Yes you gave me a refund but I paid for a product in November which I never returned. I also wiped my entire website so that you could install the module which you never did. I held off marketing and launching my product for 5 months for you to install the module which you never did. I can build a case against you, and trust me I can if I so choose to but I won't. Instead I will ensure that people know the truth.

Like I said in my chat conversation to you...Good luck selling your module, you will need it.

[Extra]

I have installed the ticket pay system with out any real issues on a clean SS system.

3 notes

1. I removed the remarks in the script "// TICKETPAY MODULE"

2. The menu items did not populate in the Support Center nav bar until I re-saved the default User groups (Registered and Guest)

3. I installed this on SupportSuite v3.20.02

One comment: This will do exactly what I need it to do. Congratz on being first to market!

[SupportMods]

Hi Extra:

Thanks for the feedback. Just an FYI for everyone else:

1. The tags are in there to show where we inserted are links at in the templates as you may need to move them if you have a LoginShare
2. I will make note of this in the documentation as it is by design, but a valid point.

Thanks to everyone that signed up for the TRIAL and purchased today. Again if you have purchased and your license hasn't been activated please contact me by PMING me or contacting me on LIVA CHAT on the website. I have a few people that I am waiting for them to provide links to their Kayako site for the trial.

[jnet]

I need this software but it seems I have to pay for some time and watch what others have to say

[SupportMods]

Hello Everyone:

I sent out an email last week on Friday, but it seems like the licensing software I am using to mass email clients isn't working an no one received the email about the bug fix being delayed as we were trying to fit in all the bugs we could.

With that said this will be our last post here to the Kayako Forums directly as we are not allowed to talk about TicketPay here and Jamie said he was going to be locking the post after customers have been satisfied. Seems a bit hypocritical to me coming from a company like Kayako that I remember being with back when it was just Varun and Hiren in BETA v2 and me and Varun talking on messenger about v3 and the support issues they had, but still their customers gave them another chance, including me and they seem to have things on track now when it comes to service. Ironic? Maybe... Anyway..

This bug fix has addressed about 15 bugs reported by all of you. Not all bugs have made this round but will hopefully make the next depending on complexity, testing. You can find what was fixed by logging into the members area and downloading th changelog.

When will this patch be available?
This patch will be available tomorrow morning 9AM EST via your members area.

How can I get the patch?
You can get the patch by logging into your members area and downloading the patch listed there for the current date.

How do I install the patch?
There are instructions on how to apply the patch in the zip file.

Can you install the patch for me?
Yes we can. You can go to our website support center SupportMods Support - Powered By Kayako SupportSuite and order "POINTS". If you order tickets it will not work. It needs to be points as everyones installation will be different. We deduct points on a 1 min = 1 point basis.

When will bug fixes come out?
We will release a new patch for the module once every two weeks. This gives us enough time to test and apply the patch to our own live site before customers access it.

What if I have a new install?
If you are purchasing or have a new install the latest files/changes are always included there so there is no need for you to install the patch.

FYI: If you still have not received your license/order please email me direct or submit a ticket to our sales department and we will get you taken care of ASAP! There is still one individual I have not heard from for either a refund or installation, so if you are revisiting this thread please contact me for either or.

Thanks Everyone!

[ebelew]

My install went smooth. Emails were answered. So, I'm up and running.

Eddy

[Jamie Edwards]

While this is correct and while we cannot moderate transactions between people, we do want to save visitors to the forum from trouble or inconveniences which is achieved by restricting the advertising a product or company that a large number of our customers have experienced problems with.

However, the restriction is open to change should things turn around - which they seem to be. When you are ready to start operations up again then feel free to contact me and we can discuss things.

It appears as though there are no refund or transaction problems left, so I'll close this thread.

Originally Posted by SupportMods

With that said this will be our last post here to the Kayako Forums directly as we are not allowed to talk about TicketPay here and Jamie said he was going to be locking the post after customers have been satisfied. Seems a bit hypocritical to me coming from a company like Kayako that I remember being with back when it was just Varun and Hiren in BETA v2 and me and Varun talking on messenger about v3 and the support issues they had

[pamphile]

Jamie I hope you would reconsider the ban on SupportMods.

SupportMods.com still owe me, (I bet others too) a proper installation or refund. This is practically the only place they are accountable. I hope you will reconsider and let at least try to fix things.

5 months later, I still don't have an installation, and I have not idea why account was disabled at SupportMods.com.

[Jamie Edwards]

Hi Pamphile,

I'll keep the thread open - SupportMods is not banned here; she is simply not permitted to advertise TicketPay here on the forums. Hopefully she will get back to you sooner rather than later.

[SupportMods]

Originally Posted by pamphile

Jamie I hope you would reconsider the ban on SupportMods.

SupportMods.com still owe me, (I bet others too) a proper installation or refund. This is practically the only place they are accountable. I hope you will reconsider and let at least try to fix things.

5 months later, I still don't have an installation, and I have not idea why account was disabled at SupportMods.com.

Pamphile:

Not sure what else I can do to get ahold of you. I have (1) emailed you (2) posted here many times that if you still have not gotten your license to email me asap. I have no email from you or anything. Also I have requested your Paypal email address over and over again with no reply. Please read above in this thread as if TicketPay was pertinent to your business you would have it or a refund like everyone else.

[SupportMods]

Please read thread: Exclamation Bug Fixes - 01-05-2008, 11:05 AM:

"FYI: If you still have not received your license/order please email me direct or submit a ticket to our sales department and we will get you taken care of ASAP! There is still one individual I have not heard from for either a refund or installation, so if you are revisiting this thread please contact me for either or."

Thanks Everyone!

[pamphile]

Originally Posted by SupportMods

Pamphile:

Not sure what else I can do to get ahold of you. I have (1) emailed you (2) posted here many times that if you still have not gotten your license to email me asap. I have no email from you or anything. Also I have requested your Paypal email address over and over again with no reply. Please read above in this thread as if TicketPay was pertinent to your business you would have it or a refund like everyone else.

@SupportMods

Look in your private messages for this messages

Re: tickeypay at support.motorology.com - 17-03-2008, 07:33 PM

It lists my two paypal accounts and explains that I cannot login to my Kayako accounts at supportmods.com. Sending you more details by PM. I really hope you to hear back from you.

[SupportMods]

I've refunded you...