Supportmods.com - Page 5

Siora · 22-02-2008, 02:37 AM

Craig - Do you know how to get a hold of her? You seem to speak to her often enough to maybe have an inside track.

craigbrass · 22-02-2008, 10:53 AM

I have her on the messenger due to discussing integrating one of the products my company is creating with one her company is creating a while back. She is usually on for some amount of time every day.

Siora · 22-02-2008, 12:41 PM

I have her on my msn as well but I haven't seen her online the entire week.

craigbrass · 22-02-2008, 12:42 PM

Hmm yea, MSG Plus says last seen online was the 15th. That is while I am at the office though so she could of been online at other times.

pamphile · **Nothing yet -** 22-02-2008, 05:33 PM

I got a email from Latesha last week saying it would be installed in 1 day...

Nothing yet... I am still waiting.

Siora · 22-02-2008, 05:37 PM

Quote:

Originally Posted by pamphile

I got a email from Latesha last week saying it would be installed in 1 day...

Nothing yet... I am still waiting.

Same here.

pamphile · 22-02-2008, 05:44 PM

My LiveResponse application has been crashing for the past 3 week. I don't know for sure if it's because of the installation attempts. I'll uninstall it and try it on different machines.

craigbrass · 22-02-2008, 06:21 PM

I think that may be related to the issue discussed at http://forums.kayako.com/f57/latest-...dows-xp-15620/

**Digital Mayhem** · 23-02-2008, 01:37 AM

Mine was installed and was working until we just moved now says invalid license as its linked to our old IP address from when we were in Virginia. Been trying to contact her to update our new address.

Siora · 19-03-2008, 07:36 PM

Has anyone heard back from SupportMods yet? been almost 3 weeks since she said she was gonna fix my install.

pamphile · 08:51 PM

Quote:

Originally Posted by Siora

Has anyone heard back from SupportMods yet? been almost 3 weeks since she said she was gonna fix my install.

I sent her a email almost a week ago and got no response.

They almost finished installing the mod on my server. But apparently my host uses mod_security. The script requires that mod_security be turned off.

I have a hard time understanding how SupportMods can sell "support" software, yet provide this kind of support. Anyway, I'll stop right there.

pamphile · 24-03-2008, 08:52 PM

Should I assume that everyone is disabling mod_security to use the script ?

pamphile · 24-03-2008, 08:54 PM

@Digital Mayham
Was your issue resolved yet ? How long did it take ? How much money did you lose while waiting ? I'm trying to gauge the level of support we are getting.

**Digital Mayhem** · 24-03-2008, 10:04 PM

took a while but yes my issue was resolved.... Level of support we are getting hmm 0 none

pamphile · 02:34 PM

What's happening with my installation.

I purchased this software LAST YEAR and this is my experience
1. Ever since SupportMods touched my installation, my Livesupport keeps crashing when I open it.
2. I cannot login to my SupportMods Helpdesk accounts. Their helpdesk says my accounts don't exist.
3. It takes 2 weeks to 1 month to get a support response. SupportMods ignores my many Private messages on Kayako
4. SupportMods does not tell us what's happening.

Listen SupportMods,

This is crazy. You have your own installation of eSupport and your have access to Kayako forum Private messages. Why don't you use it ? Why don't you communicate with us ?

This is making me VERY angry.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	22-02-2008, 02:37 AM Craig - Do you know how to get a hold of her? You seem to speak to her often enough to maybe have an inside track. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	22-02-2008, 10:53 AM I have her on the messenger due to discussing integrating one of the products my company is creating with one her company is creating a while back. She is usually on for some amount of time every day. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	22-02-2008, 12:41 PM I have her on my msn as well but I haven't seen her online the entire week. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	22-02-2008, 12:42 PM Hmm yea, MSG Plus says last seen online was the 15th. That is while I am at the office though so she could of been online at other times. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago	Nothing yet - 22-02-2008, 05:33 PM I got a email from Latesha last week saying it would be installed in 1 day... Nothing yet... I am still waiting. PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago	22-02-2008, 05:44 PM My LiveResponse application has been crashing for the past 3 week. I don't know for sure if it's because of the installation attempts. I'll uninstall it and try it on different machines. PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	22-02-2008, 06:21 PM I think that may be related to the issue discussed at http://forums.kayako.com/f57/latest-...dows-xp-15620/ Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	19-03-2008, 07:36 PM Has anyone heard back from SupportMods yet? been almost 3 weeks since she said she was gonna fix my install. Siora Solutions Inc. www.sioraIT.com

pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago	24-03-2008, 08:52 PM Should I assume that everyone is disabling mod_security to use the script ? PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago	24-03-2008, 08:54 PM @Digital Mayham Was your issue resolved yet ? How long did it take ? How much money did you lose while waiting ? I'm trying to gauge the level of support we are getting. PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	24-03-2008, 10:04 PM took a while but yes my issue was resolved.... Level of support we are getting hmm 0 none Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important