24/7 Live Message Call Center Wanted

[AlerGman]

Hi we are implementing a Live Chat system, most likely Kayoko Support Suite (on trial ATM) and we need a quality low cost remote center that has people intelligent enough to look up the knowledgebase and if not available there then search the website for the information.

Quality polite service, good english grammar, security, reliability and the desire to turn the request into a sale are essential. Typically it is simply a quick polite response to a simple clarification that will make the visitor click on the buy button.

We are US based but remote center can be anywhere in the world. If available we are also interested in voice call center services.

We are ready to go virtually immediately on Live Chat although initially all the info must come from searching the website. www AlerG dot Com

[Siora]

You got PM.

[AlerGman]

CLARIFICATIONS to avoid waste of your and our time

We would put a 24/7 Live chat link on every page, if a customer clicks on it, the goal is to answer questions and create a sale. We have a search button and a more comprehensive Google Custom search engine for your CSRs to use.

Missing info in the knowledgebase should be filled in based on the Q/A if possible. Difficult questions should be submitted as a ticket for our in-house staff.

We would be using our own Support suite and providing controlled access to your staff.

We have over 1000 pages and 1000s of targeted unique visitors per day.

We have an outsourced voice call center in place for after hrs and overflow but are thinking of switching to a more cost effective solution. We prefer NOT to use calls and 80+% of our sales are online.

We have no idea ATM how much traffic will go though the click to chat so I would prefer quotes based on per incident. Perhaps if tracking can be easily implemented a bonus for conversion to sale.

David
CEO
Allergy and Chemical Sensitivity Solution and Information Resource

[Siora]

PM with pricing sent.

[AlerGman]

Still looking for quotes based on update - prefer quotes based on per incident.

[Siora]

PM Sent.

[Greymindz]

Hi

We provide unlimited chat support across the various chat support systems . Instead of providing per incident cost , we can give you a customized package with unlimited incidents .we would like to hear from your side on your specific requirements .

with regards

Greymindz Support Team

[Pharmaidservice]

pm'd

[esnc]

PM with pricing sent.

[AJCORP]

Hi,

From costa Rica. Where 80% of all call centers are located. Great bilingual skils.

Can you give me more details on the service needed?

Regards,

Adolfo Orellana Adams
adolfoo@hotmail.com
adolfo.orellana@grupolibe.com

[trafficsupport]

Originally Posted by AJCORP

Hi,

From costa Rica. Where 80% of all call centers are located. Great bilingual skils.

Can you give me more details on the service needed?

Regards,

Adolfo Orellana Adams
adolfoo@hotmail.com
adolfo.orellana@grupolibe.com

This statistic sounds a bit overstated can you show us where you got your facts? I would bet that India has more call centers.

[John Haugeland]

As I understand it, the current dominant helpdesk nation is actually Indonesia, followed by India, followed by Mexico, largely due to preferential telephone service rates.

Surprisingly, one nation which is catching up fast is the United States, whose telephone service rates are rock bottom (domestically free), and whose pricing has become competitive as a result in economically depressed areas such as the grain belt.

[Cuttingedge]

Originally Posted by AlerGman

Hi we are implementing a Live Chat system, most likely Kayoko Support Suite (on trial ATM) and we need a quality low cost remote center that has people intelligent enough to look up the knowledgebase and if not available there then search the website for the information.

Quality polite service, good english grammar, security, reliability and the desire to turn the request into a sale are essential. Typically it is simply a quick polite response to a simple clarification that will make the visitor click on the buy button.

We are US based but remote center can be anywhere in the world. If available we are also interested in voice call center services.

We are ready to go virtually immediately on Live Chat although initially all the info must come from searching the website. www AlerG dot Com

We are UK based company of 40 employees with different skills. We have been successfully supplying dedicated staff to many companies all over the globe. We would like to see your more specific detail before quoting.
Please provide detail as i am new i am not sure ho wthis forum works and if I am allowed to give my e mail address.

[jhoyos]

(Removed by Kayako staff - it's not clear that the person who posted this realized that it would be seen as spam. This is a product support forum, not a B2B directory.)

[Auzi]

Hi,

I'm not too sure that this thread is still open, but I currently have a 14 seat call centre available in Australia. This is complete with modern fittings and fixtures etc. as well as the ability to host our own voice recordings if required.
If this is still open, please feel free to contact me via instant message or email and let me know exactly what you are looking for?

Cheers, Bev