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(#1)
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| New Member Posts: 3 Join Date: Jun 2007 | Average Response Time Module -
15-02-2009, 07:09 PM
I have seen some support suites with login modules like: Underneath the login, it has another box saying: Average Response Times Average Response Time, then it lists all the departments and then Xhours and Xmin. Then there is another box: Tickets in queue, which lists all the departments and however number of tickets are in the queue. How do I do this? Thanks |
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(#2)
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| Community Moderator  Posts: 1,010 Join Date: May 2005 Location: Las Vegas, Nevada |
15-02-2009, 08:15 PM
This would be a modification and would require you to develop yourself or hire a developer to make one for you... So I have moved this to the Marketplace Request area
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(#3)
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| New Member Posts: 13 Join Date: Jul 2003 |
07-06-2009, 09:03 AM
Hi, Has anyone come up with anything for this yet? Thanks Sam |
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(#4)
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| Member Posts: 37 Join Date: Jan 2009 |
07-06-2009, 11:10 AM
There should be such a mod out there, since many are using it, and it does not make sense developing your own, since it is pretty wanted. Maybe this should help: Response time |
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(#5)
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| New Member Posts: 1 Join Date: Apr 2010 | Response Time monitoring Tool -
28-04-2010, 04:20 PM
Network World posted an article about a free response time monitoring tool that is worth checking out
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