Custom email parsing

idtwwilliams · **Custom email parsing -** 02-06-2009, 01:29 PM

Hi,

We need a developer who can help us develop a custom email parser which examines an email's subject, and looks to see if an open ticket already exists with that subject. If so, the parser appends the new email to that ticket, if not, it creates a new ticket.

Please contact me if this is something you wish to bid on.

Thanks!

Walt Williams,
wwilliams@identitytruth.com

craigbrass · 02-06-2009, 02:03 PM

Dewak - Software Development Kayako Joomla Services Research Innovation are best at this.

idtwwilliams · 02-06-2009, 02:09 PM

Thanks! I'll contact them.

Dewak · 03-06-2009, 02:17 PM

Thanks for your call and email Walter, I'll reply today.

Craig, thanks for the recommendation!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Email Parsing fetching mail, but not sending email	ceebster	E-mail Piping Issues	3	12-09-2008 02:13 PM
Email parsing rule help needed	techs	SupportSuite, eSupport and LiveResponse	5	04-03-2008 08:46 PM
Custom Registration Activated Email for different template groups	anur	How do I?	0	21-02-2008 08:37 PM
Email Parsing: Add another scenario!	gguarnere	SupportSuite, eSupport and LiveResponse	2	31-07-2006 11:54 PM

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	02-06-2009, 02:03 PM Dewak - Software Development Kayako Joomla Services Research Innovation are best at this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

idtwwilliams Offline New Member Posts: 2 Join Date: Jun 2009	02-06-2009, 02:09 PM Thanks! I'll contact them.

Dewak Offline Member Posts: 228 Join Date: Feb 2008 Location: Colombia	03-06-2009, 02:17 PM Thanks for your call and email Walter, I'll reply today. Craig, thanks for the recommendation! Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak USA/Canada Toll Free: +1 (866) 384-1896 Dewak: Kayako Development, Consultancy and Support http://www.dewak.com