Dependable Kayako Hosting Needed

slinc · **Dependable Kayako Hosting Needed -** 09-01-2008, 03:24 PM

Can anyone recommend dependable hosting for Kayako? We have the hosted version now through Kayako and it goes down every day now

We will be forced to look another company to host this software for us. I would prefer a company that can manage the installation, hosting and updates. Thanks for your help.

**SteveLV702** · 09-01-2008, 04:25 PM

I have moved your post to the Marketplace Request section.

supportskins · 09-01-2008, 04:47 PM

You can look into hostgator.com, we use them and quite satisfied with their services.

craigbrass · 09-01-2008, 05:26 PM

Their choice of data center isn't the best. I have read about some nasty issues people have had and it is obvious they are not quick at getting issues sorted.

A data center should be able to get a downed server back alive within 15 minutes if its a software issue and 60 minutes if it is a hardware issue. The industry has come to expect this.

**Jamie Edwards** · 08:26 PM

We use three data centres at the moment, The Planet, GNAX and Softlayer. All of our client servers are now with Softlayer, and the ones that currently remain on GNAX will eventually be moved over.

slinc, I am sorry you feel the need to research other services; unfortunately the problems of today are completely outside of our control and we are badgering the data centre to speed things up.

craigbrass · 09-01-2008, 05:38 PM

Ah, great stuff. Sounds like something that needs to be done sooner rather than later.

MarcelC · 09-01-2008, 07:42 PM

Hi slinc,

would you be interested to host your supportsuite on a server in the Netherlands (Europe) ?

Especially for US customers it is interesting because of the time difference and low usage at night in NL.

If you are interested I can make you an offer including hosting, installation and updates.

supportskins · 10-01-2008, 07:11 AM

Quote:

Originally Posted by craigbrass

Their choice of data center isn't the best. I have read about some nasty issues people have had and it is obvious they are not quick at getting issues sorted.

A data center should be able to get a downed server back alive within 15 minutes if its a software issue and 60 minutes if it is a hardware issue. The industry has come to expect this.

May be, but we have never had a downtime ever since we hosted with them as we have a host-tracker script installed on our site which confirms it.

craigbrass · 10-01-2008, 07:48 AM

You realise when I said "Their" I was referring to Kayako's data center rather than Host Gator don't you Hiren?

supportskins · 10-01-2008, 10:04 AM

Quote:

Originally Posted by craigbrass

You realise when I said "Their" I was referring to Kayako's data center rather than Host Gator don't you Hiren?

Ah no, I thought you were replying to my post. My bad! By "their" I thought you meant "HostGator"

craigbrass · 10-01-2008, 03:54 PM

Nah, I have heard good things about HostGator from a few people.

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slinc Offline New Member Posts: 8 Join Date: Jul 2007	Dependable Kayako Hosting Needed - 09-01-2008, 03:24 PM Can anyone recommend dependable hosting for Kayako? We have the hosted version now through Kayako and it goes down every day now We will be forced to look another company to host this software for us. I would prefer a company that can manage the installation, hosting and updates. Thanks for your help.

SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	09-01-2008, 04:25 PM I have moved your post to the Marketplace Request section. Steve I'm Important Posting & You

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	09-01-2008, 04:47 PM You can look into hostgator.com, we use them and quite satisfied with their services. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	09-01-2008, 05:38 PM Ah, great stuff. Sounds like something that needs to be done sooner rather than later. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

MarcelC Offline Member Posts: 101 Join Date: Jul 2004 Location: Netherlands	09-01-2008, 07:42 PM Hi slinc, would you be interested to host your supportsuite on a server in the Netherlands (Europe) ? Especially for US customers it is interesting because of the time difference and low usage at night in NL. If you are interested I can make you an offer including hosting, installation and updates. Regards, MarcelC

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	10-01-2008, 07:48 AM You realise when I said "Their" I was referring to Kayako's data center rather than Host Gator don't you Hiren? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	10-01-2008, 03:54 PM Nah, I have heard good things about HostGator from a few people. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako