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(#1)
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| Member Posts: 54 Join Date: Nov 2006 |  Email Piping suddenly stopped working! -
10-05-2007, 07:21 PM
/support/cli/index.php is giving #!/usr/local/bin/php -q Users get: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/usr/local/bin/php -q |/home/shed49/public_html/support/cli/index.php generated by qxl@shed49.com local delivery failed pipe to |/usr/local/bin/php -q |/home/shed49/public_html/support/cli/index.php generated by .com local delivery failed The following text was generated during the delivery attempts: ------ pipe to |/usr/local/bin/php -q |/home/shed49/public_html/support/cli/index.php generated by ------ Could not open input file: |/home/shed49/public_html/support/cli/index.php ------ pipe to |/usr/local/bin/php -q |/home/shed49/public_html/support/cli/index.php generated by ------ Could not open input file: |/home/shed49/public_html/support/cli/index.php |
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(#2)
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| Operations Manager  Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
10-05-2007, 07:50 PM
Hi shed49, Have you checked the file permissions of /cli/index.php? -------------------------------------------------------------------
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(#3)
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| Member Posts: 54 Join Date: Nov 2006 |
11-05-2007, 12:00 PM
Yes, they are ok I think: -rwxr-xr-x |
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(#4)
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| Member Posts: 54 Join Date: Nov 2006 |  Willing To Pay -
22-05-2007, 12:39 PM
Seems this has been broken since day 1 And still not working... Kayako tell me this is due to "server configuration" - but of course are unable to tell me what or where the problem is THEREFORE I WILL PAY Anyone who can make my eSupport install handle email properly. |
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(#5)
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| Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
22-05-2007, 12:53 PM
Hi Shed, Are the services team tracing the issue for you and are your support and upgrades package still in-term (do not need renewing)? -------------------------------------------------------------------
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(#6)
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| Member Posts: 54 Join Date: Nov 2006 | Willing To Pay -
22-05-2007, 06:16 PM
Seems this has been broken since day 1 And still not working... Kayako tell me this is due to "server configuration" - but of course are unable to tell me what or where the problem is THEREFORE I WILL PAY Anyone who can make my eSupport install handle email properly. |
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(#7)
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| Member Posts: 54 Join Date: Nov 2006 |
22-05-2007, 06:20 PM
The support team investigated this while my support was still active but were unable to resolve it, quoting server configuration issues. My support has since elapsed... and I saw no point in renewing it as they were never any help anyway. |
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(#8)
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| Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
22-05-2007, 06:42 PM
Hi shed, Can I please have your ticket ID? -------------------------------------------------------------------
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(#9)
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| Member Posts: 54 Join Date: Nov 2006 |
22-05-2007, 06:53 PM
Ticket ID: AFC-468398 |
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(#10)
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| Member Posts: 54 Join Date: Nov 2006 |
24-05-2007, 07:12 PM
Still willing to pay for a solution to this... anybody? |
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(#11)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
25-05-2007, 09:33 AM
If I remember correctly email piping could not be set on your server due to a cPanel issue due to which I had set POP3 accounts for your helpdesk. Are they not working now? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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