Need help setting up Kayako ...

[TerryGreen]

I have a client that uses the Kayako ticket system and we need help setting a few things up. We can't figure out how to add canned responses to the system so we can use them, and are a bit confused with the alert/notification system.

We probably only need about an hour or so of assistance - maybe even just some help on the phone. Please email me directly if you are interested, along with rate info.

Thanks!

Terry
fastype@gmail.com

[SteveLV702]

Hello Terry,


I just emailed you our standard pricing for Training.

[djbradley]

Hello,

I read that perhaps there is training available either through Digital Mayhem or maybe somewhere else. We recently purchased the Support Suite product and have it installed and now we need to begin to understand it more and learn how to adapt it to our business processes (or vice versa). We are a Higher Education support department and the Helpdesk is under my management and we have been using a home grown package for over 10 years now and we like what we read about this product (and its price). We of course are like most higher ed support departments in that we are understaffed and our workloads far exceed hours in the day/week. My point here is that we need training and I was hoping to get some costs for such training and where the training could occur. Please email me if possible at bradley@edinboro.edu

Thank You,
DJ Bradley
Edinboro University of PA
Director of Desktop Systems and Learning Technology

[supportskins]

We can assist you with web training as well as phone support. Can you please list your specific requirements and for how many users do you need training for?

[pwolfing]

Anyone available for a short walk through of the system? I am so busy that the 500 page manual is something I don't have time to go over and ready.

Send how much you would charge.
ykia@nyc.rr.com

Peter

[craigbrass]

Feel free to contact us via Home - Aqua Develop - we do training all the time for our Kayako customers.