Needed: Simple Holiday Schedules

[Matthew]

Given that a stable build of v4 won't be available until at least the end of 2008, we would like to receive quotes for building into SupportSuite a simple holiday schedule that would be referenced by SLA timers and staff alerts. By 'simple', we envision a flat file of some kind (an include) that would list days of the year on which all staff in all departments are off duty. This would need to be updated at the start of each year. We want modifications to the Kayako code base to be minimal so that we may still continue to selectively update our installation when needed bug fixes are released.

As part of this request, we also want to enhance the reporting functions of Kayako so that we can report on SLA compliance. The additional reports should allow us to, within a given time period:

1. List the cumulative overdue times for all staff departments
2. List the cumulative overdue times for all user groups

We would prefer to join with other Kayako clients who also need this functionality.

This request expires 1 June 2008.