report needed - will pay

ditlev · 11:42 PM

Hi,
I need a report done that tells me
avg response time - the time from the client opens the ticket to its answered
avg resolution/handling time - the time from the clients opens the ticket to its closed

I need to look it up either pr staff member or per department/group

Anyone?

thanks

Ditlev

Adam12 · 27-03-2006, 11:32 PM

There is this one for free,

Custom Reports

I'm sure if you contact the guy who made it he should be able to do it for money.

ditlev · 27-03-2006, 11:41 PM

Quote:

Originally Posted by Adam12

There is this one for free,

Custom Reports

I'm sure if you contact the guy who made it he should be able to do it for money.

Yup - saw and installed it. Thanks

It doesnt really cover what we need. We need to see response and resolution time, and the ability to cross those with department/date.
It should also incl. an output of the data used for the calculation (ie. number of tickets etc)

Ill try to contact the guy who made the other one.

Anyone else?

thanks

chadillac · 11:57 PM

oops wrong thread

chadillac · 28-03-2006, 12:04 AM

look at the thread mentioned above..... note that some small changes will need to be made to a kayako function for this to report somewhat acurately

ditlev · 29-03-2006, 04:03 PM

Im looking for someone to take on this job and make the custom reports we need. Naturally I would be willing to pay for this - anyone?

thanks

chadillac · 29-03-2006, 10:20 PM

can you give me a list of reports you need.

we are in the process of writing some for our own company, and we'd be willing to share them for proper compensation.

ehoffman · 30-03-2006, 03:30 PM

Chadillac, please contact me (ehoffman@ejhassociates.com) regarding these reports....if they match we will compensate. Thanks.

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Adam12 Offline Member Posts: 92 Join Date: Sep 2005 Location: Los Angeles, CA, USA	27-03-2006, 11:32 PM There is this one for free, Custom Reports I'm sure if you contact the guy who made it he should be able to do it for money. === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)

chadillac Offline Member Posts: 47 Join Date: Mar 2006	ze code ze code - 27-03-2006, 11:54 PM oops wrong thread Last edited by chadillac; 27-03-2006 at 11:57 PM.

chadillac Offline Member Posts: 47 Join Date: Mar 2006	28-03-2006, 12:04 AM look at the thread mentioned above..... note that some small changes will need to be made to a kayako function for this to report somewhat acurately

ditlev Offline New Member Posts: 12 Join Date: Mar 2006	29-03-2006, 04:03 PM Im looking for someone to take on this job and make the custom reports we need. Naturally I would be willing to pay for this - anyone? thanks

chadillac Offline Member Posts: 47 Join Date: Mar 2006	29-03-2006, 10:20 PM can you give me a list of reports you need. we are in the process of writing some for our own company, and we'd be willing to share them for proper compensation.

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	30-03-2006, 03:30 PM Chadillac, please contact me (ehoffman@ejhassociates.com) regarding these reports....if they match we will compensate. Thanks. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)