Custom SupportSuite integration - MUST READ!

[jc11]

** Hello, this is JC at Soft Air, this review was recently posted by twobit at the sharing section of this forum, I would like to share this review with you guys by posting it on the modifications forum: **


I have to share my experience with Soft Air (www.softairltda.com).

For those who don't want to read all this, I highly recommend them for integrating Kayako SupportSuite into your website... especially if you want the "look" of SupportSuite to exactly match the look of your website. Here's the Support Page they created for me:

http://www.2bithost.com/support/

Now for the details...

I bought Kayako SupportSuite v3 with LiveResponse a couple weeks ago, and struggled to incorporate it into my site. I needed it to integrate into ModernBill as well. One of my biggest problems was the fact that I used FrontPage 2002 to build my site, and many of the table attributes I used in design get lost when trying to create custom headers and footers in a PHP page.

So I found out about Soft Air by browsing these forums. I liked the samples I'd seen of their work, so decided to give them a try.

Well, let me tell you.... I am really glad I did. Juan answered me right away, and almost immediately started working for me. He started by giving me his MSN contact info, and I gave him mine. He kept me up-to-date via MSN as to how they were making out. This was no standard integration.... I asked specifically for:

1) Integration into my existing site so the support pages look EXACTLY like my other pages.

2) The creation of custom icons (widgets)

3) Additional widgets and descriptions, with my custom links

4) Customization of the Live Chat window

5) Custom text (I wanted "Live Chat" instead of "Live Support" in several places).

I even changed my mind half way through about 1 custom link (decided to put a link to Forums instead of Flash Tutorials since I don't have Flash Tutorials yet). I told Juan to just keep the custom widget he'd already created, and put the new link in for forums.... and he said he'd rather create a new widget to better match the link. In other words, he really cares about the work he does, and wants to make sure it looks as good as it can.

Throughout the process (which took less than a week), I was also given MSN details for Felipe one of their programmers and I ended up chatting with him a few times to make sure everything was being done correctly.

Oh... and it wasn't ME bugging them to see how they were doing. Instead, they would notice when I logged in to MSN, and would initiate a chat with me. THEY wanted to make sure everything was right, and took the initiative to check with me... often.

Anyways.... I just felt I had to share my experience with Juan, Felipe, Esteban and Juss at Soft Air..... for any of you needing the same level of customization as I did.

HIGHLY recommended.

Thanks Juan!!

P.S> You can contact Juan at Soft Air at jrodriguez@softairltda.com

P.P.S> Feel free to test the Ticket or Live Chat system... I'll respond to Sales department requests.

Regards,

Rob.

[cubemedia]

Question is - how much?

[jc11]

Thanks for writting cubemedia, please email us at jrodriguez@softairltda.com and I will be able to reciprocate with complete customation information.

Thanks,