Kayako WHMCS LoginShare Module

[Explovision]

Dear forum members,

I would like to announce that we have recently released a LoginShare add-on module for Kayako SupportSuite and Kayako Esupport.

The LoginShare module will share your clients' WHMCS (WHMCompleteSolution) login with your Kayako installation.

Here's how it works: When a client logs in on Kayako with his WHMCS email address and password, Kayako will simply process the login so that the client can submit/read tickets, etc. Also, Kayako will automatically login the client in WHMCS! If he uses a non-WHMCS email address and password to login, Kayako will simply check its own database to perform a regular login.

The other way around works too: When the client logs in on WHMCS, he'll automatically be logged in on Kayako.

This LoginShare module works the same when it comes to logging out. The client only has to logout on either WHMCS or Kayako, and he'll be logged out on both automatically. This guarantees a FULL synchronization/integration between WHMCS and Kayako. Your clients will see your WHMCS and Kayako installation as one single software package.

All this happens in one single Kayako LoginShare module. There are no other modifications required. Simply install, configure and load the LoginShare module and you'll be up and running.

This LoginShare module is donationware and costs €5.00. This includes free support and lifetime upgrades. There are no recurring costs.

The module is encoded with Ioncube. This is necessary because the module contains the WHMCS encryption key used to decode the WHMCS passwords. Since you have Ioncube installed to run WHMCS, this shouldn't be a problem.

If you have any further questions, please contact us via the form on our website:

www.explovision.net

I hope you'll enjoy this module!

[hbidad]

I'm not quite for what the difference between this and the free loginshare that is offered at WHMCS.

From the Screenshots, it's the same thing with no integration, just a simple loginshare.

Can you post more screenshots?

[Explovision]

Originally Posted by hbidad

I'm not quite for what the difference between this and the free loginshare that is offered at WHMCS.

From the Screenshots, it's the same thing with no integration, just a simple loginshare.

Can you post more screenshots?

Hello hbidad,

There's not much you'll be able to see on the screenshots.

The difference is that this loginshare module acts as a complete 2-way synchronization. If you're logged in to WHMCS, you'll ALSO automatically log in to Kayako. Your clients won't have to login twice, ever. That's the main difference.

When you login to Kayako, you'll also automatically log in on WHMCS. Another thing the free module doesn't do.

We have also taken care of what happens when you log out. When you log out in Kayako, you'll also log out in WHMCS. When you log out on WHMCS, you'll also automatically log out in Kayako.

As far as I have tested the free module that is available, the only thing it does is log you in on Kayako with your WHMCS account if you log in on Kayako. Nothing more, nothing less. Your customers will still have to login twice. It doesn't share the session. My module does that exactly.

I hope this helps. Though if you have any further questions, let me know.

[twhiting9275]

So, this does nothing but share logins?

[hbidad]

That is correct twhiting9275

The advantages are to be able to link back and forth from WHMCS and Kayako while only logging in once.

Atleast that is the only advantage I see with this. It's better than nothing, but I'm still holding my breathe for Kayako to release the integration module.

[twhiting9275]

That can be done already, for free, really. All you need is the (free) loginshare and the integration the other way (both provided for free on the WHMCS forums).

[Jamie Edwards]

I think the loginshare you are referring to does not keep you logged in both ways.

[twhiting9275]

Originally Posted by Jamie Edwards

I think the loginshare you are referring to does not keep you logged in both ways.

It shouldn't need to. As long as things can be pulled from the ticket database, then this shouldn't be a problem.

Ideally, the client shouldn't need to go to a separate page for "support" from billing, and shouldn't really have to share logins with two apps.

[MACscr]

I definitely prefer this method over others hacks. I will most likely purchase once im done with the rest of my integration (takes awhile to clean up all of kayakos dirty markup).

[MACscr]

Originally Posted by Explovision

Dear forum members,

I would like to announce that we have recently released a LoginShare add-on module for Kayako SupportSuite and Kayako Esupport.

The LoginShare module will share your clients' WHMCS (WHMCompleteSolution) login with your Kayako installation.

Here's how it works: When a client logs in on Kayako with his WHMCS email address and password, Kayako will simply process the login so that the client can submit/read tickets, etc. Also, Kayako will automatically login the client in WHMCS! If he uses a non-WHMCS email address and password to login, Kayako will simply check its own database to perform a regular login.

The other way around works too: When the client logs in on WHMCS, he'll automatically be logged in on Kayako.

This LoginShare module works the same when it comes to logging out. The client only has to logout on either WHMCS or Kayako, and he'll be logged out on both automatically. This guarantees a FULL synchronization/integration between WHMCS and Kayako. Your clients will see your WHMCS and Kayako installation as one single software package.

All this happens in one single Kayako LoginShare module. There are no other modifications required. Simply install, configure and load the LoginShare module and you'll be up and running.

This LoginShare module is donationware and costs €5.00. This includes free support and lifetime upgrades. There are no recurring costs.

The module is encoded with Ioncube. This is necessary because the module contains the WHMCS encryption key used to decode the WHMCS passwords. Since you have Ioncube installed to run WHMCS, this shouldn't be a problem.

If you have any further questions, please contact us via the form on our website:

www.explovision.net

I hope you'll enjoy this module!

What about support tickets from users that not whmcs users? Does it automatically create a whmcs user account for them?

[Explovision]

Hello twhiting9275,

This LoginShare will share the WHMCS login and session (login status of a user) with Kayako. As hbidad said, this is very useful in case you want to integrate both Kayako and WHMCS in one design (by simply editting the templates). You can then link certain features to WHMCS and certain features to Kayako to make it seem as if you're using one single software package.

This isn't an integration, this is a single file solution without any other form of hacks. That is what makes this LoginShare module special. Pulling tickets from a database has nothing to do with LoginShare, but with fully integrating Kayako into WHMCS.

Hello MACscr,

I'm sorry for the delay, apparently I'm not getting notifications when people make a new repy (I'll have to check that setting).

Users that exist in the Kayako database but do not exist in the WHMCS database can simply login to Kayako but they won't get logged in on WHMCS. I added that feature so that a company can also handle pre-sales tickets. Such users are no customers and do not require a WHMCS login.

Generating a WHMCS account for each and every person who contacts your pre-sales department wouldn't be an ideal solution. Also, Kayako often doesn't have enough information of that person (such as full address and telephone details) to add a WHMCS account.

Best regards,
Josh

[bluque]

I have purchased this solution and all I can is that it is working pretty well so far...

[Explovision]

Originally Posted by bluque

I have purchased this solution and all I can is that it is working pretty well so far...

Thank you for sharing your experience!

[bluque]

Originally Posted by Explovision

Thank you for sharing your experience!

It's a nice piece of kit if you just want the loginshare like I do. The only problem I'm having at the moment is with MySQL, it won't let me connect to the database on my billing / WHMCS server. Any thoughts on that issue?

[Explovision]

Originally Posted by bluque

It's a nice piece of kit if you just want the loginshare like I do. The only problem I'm having at the moment is with MySQL, it won't let me connect to the database on my billing / WHMCS server. Any thoughts on that issue?

Is your WHMCS database hosted on a different server than your Kayako application? In that case, you'll probably have to check the access rights for your WHMCS database user to check if it allows connections from remote servers. You'll also have to verify if your firewall isn't blocking the MySQL port on both servers.

Please send us your detailed information if you can't get it to work, then I'll take a look.