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| Member  Posts: 274 Join Date: Aug 2003 | Ticket Posts Approval Queue Modification -
18-09-2007, 05:27 PM
This modification allows certain staff members (staff users) to create ticket posts, but the post is send (or visible) to client only after other staff members (staff supervisors) approve the post. If a staff supervisor creates the post, it is approved automatically. If the post is Accepted, the post is send to user or gets visible for him. If it is rejected, staff supervisor can explain the reasons for rejection in a text area, and a ticket note is created with that information. If you are interested on this modification affordable rated here at Soft Air please contact us via our Website contact form   Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com |
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