Attachments working?

williamf · **Attachments working? -** 01-12-2005, 02:47 PM

We're using 3.00.26. Nothing happens when we try to attach files in the post reply screen. The reply is posted, but the attachments are not. Is this a known bug or a problem with my setup?

Thanks,
Frenchy

**Raghav Arora** · 01-12-2005, 03:35 PM

Hi Frenchy,
Please create a support ticket for this at support@kayako.com with the Admin access to your helpdesk to trace the issue.

Regards,

Raghav Arora

gguarnere · 01-08-2006, 08:34 PM

I am having this problem as well: 3.00.90

Could someone advise me?

G

brygrant · 09-01-2007, 03:51 AM

This is also happening to me on 3.00.90 - the attachments are added to the database and available in the web portal, but they are not attached to the email itself.

**Jamie Edwards** · 09-01-2007, 09:06 AM

There have been numerous attachment related fixes released since the versions you are both running: http://builds.kayako.net/

The latest stable versions is: 3.04.10, with several CVS releases proceeding this too.

ivam · 29-01-2007, 02:09 PM

same problem...

We are using 3.04.10 stable

ivam · 29-01-2007, 02:48 PM

Quote:

Originally Posted by ivam

same problem...

We are using 3.04.10 stable

It turned out to be that the huge files directory (~69000 files, ~479MB folder size), is somehow related to this problem. If we empty the directory, then the attachments are displayed. However, no matter how big the files directory is, the attachments are displayed when they are sent by email, not supportsuite interface.

jpuff · 08-02-2007, 07:21 PM

Not working, 3.10.00 UNSTABLE. Very important that this be functional.

supportskins · 08-02-2007, 07:33 PM

Make sure you PHP settings are set to accept large file attachments.

jpuff · 08-02-2007, 07:42 PM

How large are we talking? I've been using 40MB for awhile now.

supportskins · 09-02-2007, 07:33 AM

Make sure your PHP setting is something like the following if your attachment size is around 20MB

max_input_time - 2000
memory_limit - 100M
post_max_size - 32M
upload_max_filesize - 32M
max_execution_time - 0

These settings would work fine for a 20MB file. HTH

jpuff · **well -** 09-02-2007, 12:26 PM

The attachments are showing up in the Support Center, in the Staff CP, and in the original email, but still nothing on staff replies. Anything else I can check?

supportskins · 09-02-2007, 02:18 PM

What is your attachment size?

jpuff · 09-02-2007, 03:43 PM

My upload_max_size is 40MB, and I've been testing with 1MB files.

supportskins · 09-02-2007, 04:51 PM

Try increasing your max packet size setting in your MySQL ini (my.ini on Windows)

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williamf Offline New Member Posts: 6 Join Date: Nov 2005	Attachments working? - 01-12-2005, 02:47 PM We're using 3.00.26. Nothing happens when we try to attach files in the post reply screen. The reply is posted, but the attachments are not. Is this a known bug or a problem with my setup? Thanks, Frenchy

Raghav Arora Offline Team Leader (Support) Posts: 209 Join Date: Apr 2005	01-12-2005, 03:35 PM Hi Frenchy, Please create a support ticket for this at support@kayako.com with the Admin access to your helpdesk to trace the issue. Regards, Raghav Arora

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	01-08-2006, 08:34 PM I am having this problem as well: 3.00.90 Could someone advise me? G

brygrant Offline New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia	09-01-2007, 03:51 AM This is also happening to me on 3.00.90 - the attachments are added to the database and available in the web portal, but they are not attached to the email itself.

ivam Offline New Member Posts: 12 Join Date: Dec 2005	29-01-2007, 02:09 PM same problem... We are using 3.04.10 stable

jpuff Offline Member Posts: 77 Join Date: Aug 2006	08-02-2007, 07:21 PM Not working, 3.10.00 UNSTABLE. Very important that this be functional.

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	08-02-2007, 07:33 PM Make sure you PHP settings are set to accept large file attachments. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jpuff Offline Member Posts: 77 Join Date: Aug 2006	08-02-2007, 07:42 PM How large are we talking? I've been using 40MB for awhile now.

jpuff Offline Member Posts: 77 Join Date: Aug 2006	well - 09-02-2007, 12:26 PM The attachments are showing up in the Support Center, in the Staff CP, and in the original email, but still nothing on staff replies. Anything else I can check?

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	09-02-2007, 02:18 PM What is your attachment size? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jpuff Offline Member Posts: 77 Join Date: Aug 2006	09-02-2007, 03:43 PM My upload_max_size is 40MB, and I've been testing with 1MB files.

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	09-02-2007, 04:51 PM Try increasing your max packet size setting in your MySQL ini (my.ini on Windows) Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/