Bug tracker closed for maintenance - Page 2

craigbrass · 05-02-2008, 12:01 PM

Woo, nice one Jamie. Is the registration fixed?

supportskins · 05-02-2008, 12:07 PM

Great job! This was really needed.

**Jamie Edwards** · 05-02-2008, 05:40 PM

Search is still not working it seems - I will investigate. In the meantime:

google.com query:

Code:

site:bugs.kayako.com your terms

**Jamie Edwards** · 09-02-2008, 05:27 PM

Adding to the tracker has been disabled until Monday, but can be viewed as usual.

PureSecurity · 18-02-2008, 11:05 AM

bugs.kayako.com is returning a blank page to me. Is this down again?

craigbrass · 18-02-2008, 11:40 AM

Yep, same for me.

**Jamie Edwards** · 19-02-2008, 07:34 PM

Sorry, I missed this thread. The server is back up now.

Thijs · 09-03-2008, 08:11 PM

This was placed on a new server ?

I ask myself why it's still so slow.

**Jamie Edwards** · 09-03-2008, 08:16 PM

It was placed on a new server. It doesn't appear to be slow here; please could you post a tracert?

Thijs · 09-03-2008, 08:27 PM

Quote:

Originally Posted by Jamie Edwards

It was placed on a new server. It doesn't appear to be slow here; please could you post a tracert?

The forum is fast.

I see they both live in seperate subnets, where the forum is at ev1 and Ev1 has had some serious problems lately and I never saw any problem on the forum.

What would you like to see on the traceroute ?

The pings on bugs are much higher, about 200ms, forum is ~120ms.

**Jamie Edwards** · 09-03-2008, 08:29 PM

The bugs server is hosted on a server in Softlayer (Dallas, probably) - there seem to be no load issues from what I can see here

Thijs · 09-03-2008, 09:45 PM

Quote:

Originally Posted by Jamie Edwards

The bugs server is hosted on a server in Softlayer (Dallas, probably) - there seem to be no load issues from what I can see here

Slow carrier I think... ping is high.

craigbrass · 10-03-2008, 09:14 AM

Care to post a trace route to find out where the slow speed is coming from? If it is near the data center side, they may be able to poke somebody to do something about it.

**Jamie Edwards** · 12-03-2008, 06:21 PM

Quote:

Originally Posted by Jamie Edwards

Search is still not working it seems - I will investigate. In the meantime:

google.com query:

Code:

site:bugs.kayako.com your terms

Apparentlysearch is working as designed; you have to search by a title or bug ID exactly - there is no fuzzy search functionality in Arctic.

I am patching this to enable fuzzy searching in titles.

craigbrass · 17-03-2008, 04:15 PM

Is there still issues with the bug tracker? I cannot login.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
are you really watching bug tracker??	abfm	LiveResponse Desktop Application	1	08-05-2007 08:31 AM
New bug tracker online	Jamie Edwards	News and Announcements	0	17-04-2007 06:06 PM
Using the bug tracker to report bugs	Jamie Edwards	News and Announcements	0	01-03-2007 12:00 PM
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 09:41 PM

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	05-02-2008, 12:01 PM Woo, nice one Jamie. Is the registration fixed? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	05-02-2008, 12:07 PM Great job! This was really needed. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

PureSecurity Offline New Member Posts: 10 Join Date: Feb 2008 SupportSuite Owned License	18-02-2008, 11:05 AM bugs.kayako.com is returning a blank page to me. Is this down again?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	18-02-2008, 11:40 AM Yep, same for me. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Thijs Offline Member Posts: 248 Join Date: Jan 2007 SupportSuite Owned License	09-03-2008, 08:11 PM This was placed on a new server ? I ask myself why it's still so slow.

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	10-03-2008, 09:14 AM Care to post a trace route to find out where the slow speed is coming from? If it is near the data center side, they may be able to poke somebody to do something about it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	17-03-2008, 04:15 PM Is there still issues with the bug tracker? I cannot login. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger