Bug Tracker question

ecornet · **Bug Tracker question -** 14-04-2008, 06:10 PM

How does the bug tracker work? How often is it reviewed as I have seen some issues that date back to '07 that are still listed as NEW.

I would just like to know that if I am spending my time writing up the details on bugs, that someone is going to actually read them..

**Jamie Edwards** · 14-04-2008, 06:17 PM

Hi there,

The bug tracker is reviewed almost daily, with roadmaps being planned or modified or issues being confirmed or deferred. There are only three bugs marked as new dating back to 2007, which are likely fixed but were forgotten about in the tracker.

More than 90% of the open bugs in the tracker have been updated within the last eight weeks - nothing has been let to go stale. On each tracker entry, you can see individual actions performed on each entry, including comments, confirmations, deferrals and confirmations.

craigbrass · 14-04-2008, 06:35 PM

Also, you can keep an eye on Changelog to view how development is going.

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ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	Bug Tracker question - 14-04-2008, 06:10 PM How does the bug tracker work? How often is it reviewed as I have seen some issues that date back to '07 that are still listed as NEW. I would just like to know that if I am spending my time writing up the details on bugs, that someone is going to actually read them.. VoiceWay IP Telephony for Business and Residential

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-04-2008, 06:35 PM Also, you can keep an eye on Changelog to view how development is going. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger