bugs.kayako.com broken

steveh · **bugs.kayako.com broken -** 04-10-2007, 11:10 AM

Seems like the best place to post this so here goes.
http://bugs.kayako.com is broken, the man page loads but click any of the main links like add, search or register and all you get is a blank page.

Can someone please fix this so we can raise a bug please

**Jamie Edwards** · 04-10-2007, 11:56 AM

Hi Steve,

They are working here. What browser are you using?

steveh · 04-10-2007, 11:59 AM

Just a bog standard IE6

**Jamie Edwards** · 04-10-2007, 12:10 PM

Try a CTRL+F5 refresh; I have tested it on IE7, FireFox and Opera and it seems to be loading fine here.

steveh · 04-10-2007, 12:33 PM

After doing a bit of reading and looking at the headers your sending it looks likely that gzip support on your site is the likely cause of this failure when combined with IE6.

I've tried on a number of machines here now all with the same results.

supportskins · 04-10-2007, 01:47 PM

Works fine for me. I am using IE7.

craigbrass · 04-10-2007, 01:53 PM

Works fine for me too in FF2 and IE7.

steveh · 05-10-2007, 12:56 AM

Yep its an IE6 issue but as a large portion of the web are still using it you might want to look at fixing it. For the time being I resorted to using FF to for your site

craigbrass · 05-10-2007, 09:46 AM

Getting it fixed does need to happen but you should be using FireFox anyway, IE6 is a very unsecure browser.

**Jamie Edwards** · 05-10-2007, 02:17 PM

IE6 is not an insecure browser per se, in fact statistics show that IE6 and SP2 has been "more secure" for much longer than any release of FireFox has (re the number of reported high-risk vulnerabilities).

I will be looking into how to disable gzip compression so that you can continue to use IE6 - thank you for looking into it in detail

craigbrass · 05-10-2007, 02:53 PM

Quote:

IE6 is not an insecure browser per se, in fact statistics show that IE6 and SP2 has been "more secure" for much longer than any release of FireFox has (re the number of reported high-risk vulnerabilities).

Yes but it remained unpatched for about a year and a half even though they knew about the vunlnerabilities. FireFox gets patched often when a new flaw is found (usually same day). Plus, FireFox supports the web standards, IE7 still isn't even close.

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steveh Offline New Member Posts: 6 Join Date: Dec 2006	bugs.kayako.com broken - 04-10-2007, 11:10 AM Seems like the best place to post this so here goes. http://bugs.kayako.com is broken, the man page loads but click any of the main links like add, search or register and all you get is a blank page. Can someone please fix this so we can raise a bug please

steveh Offline New Member Posts: 6 Join Date: Dec 2006	04-10-2007, 11:59 AM Just a bog standard IE6

steveh Offline New Member Posts: 6 Join Date: Dec 2006	04-10-2007, 12:33 PM After doing a bit of reading and looking at the headers your sending it looks likely that gzip support on your site is the likely cause of this failure when combined with IE6. I've tried on a number of machines here now all with the same results.

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	04-10-2007, 01:47 PM Works fine for me. I am using IE7. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	04-10-2007, 01:53 PM Works fine for me too in FF2 and IE7. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

steveh Offline New Member Posts: 6 Join Date: Dec 2006	05-10-2007, 12:56 AM Yep its an IE6 issue but as a large portion of the web are still using it you might want to look at fixing it. For the time being I resorted to using FF to for your site

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	05-10-2007, 09:46 AM Getting it fixed does need to happen but you should be using FireFox anyway, IE6 is a very unsecure browser. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger