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Comments, Questions & Feedback Non product related discussion, feedback and questions about Kayako.
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(#1)
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| Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago | Can support requests be started by emails ? -
01-10-2007, 06:03 PM
A few questions before I buy this software. Can support requests be started by emails ? I want clients to initiate support requests by simply sending email to support@example.com |
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(#2)
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| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
01-10-2007, 06:05 PM
Yes they can be started by email. You need to forward your email address support@yourdomain.com to support@yourhosteddomain.com. Once the email forward is set, add the email address support@yourdomain.com in the Email Queue list under: Admin CP > Mail Parser > Insert Email Queue That should do it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago |
01-10-2007, 06:07 PM
Both the client and the support staff will be able to interact purely via email only ? That would be great. WritingSchedule.com - Find writers and order specific content for your website |
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(#4)
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| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
01-10-2007, 06:19 PM
Hi pamphile, Welcome to the forums and I am glad to hear of your interest in our software. Yes, both staff and client can interact entire via e-mail, with a record being kept within the web based software - no setting needs to be altered to go from e-mail communication to web based communication; the staff or user can do either seamlessly. -------------------------------------------------------------------
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| requests, started, support |
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