Changing DNS after server move: Kayako

**bear** · 09:57 PM

Just a thought for Kayako after changing servers during the VB move:
If this happens again, it would make sense to switch the DNS zone on the losing server to point to the gaining server as well, so if people are sent to the old one through cached DNS, they get repointed right away to the new box.

It's been frustrating here to say the least, trying to reach and post/mod on this board when it disappears to the old one every few minutes..and it's still ongoing.

supportskins · 27-02-2007, 06:42 PM

This is a good suggestion!

richm · 09-03-2007, 06:31 AM

As a workaround, you can add an entry to your hosts file if (as in the case) you know the new IP.

example:

209.51.153.218 forums.kayako.com

Cheers,

Rich

**bear** · 09-03-2007, 01:08 PM

Seemed simpler to have one DNS zone change than to ask 1000+ members to edit thiers, but yes, that's correct.

ffeingol · 10-03-2007, 02:02 AM

And drop the darn TTL a week before moving. More than a tad frustrated that a new release comes out and we were watching the forum for any "gotcha's" and then "poof" move the forum.

Yes, we overrode it in our own DNS but gez, Kayako should know better.

Joe Jordan · 12-03-2007, 09:52 AM

I'm STILL getting the old server more often than not. I have to use Tor to get here reliably. Whatever happened, this was a really bad migration.

supportskins · 12-03-2007, 10:14 AM

Editing your Windows hosts file, setting it as:
209.51.153.218 forums.kayako.com
should fix the issue

**bear** · 12:13 PM

Kind of along time to be a propagation issue, isn't it? This is looking more like a local DNS issue at the Kayako server or registrar to me at this point. As if they have 2 nameservers defined, one pointing at each server, new and old. One is slow to respond, it switches to using the other and that one is pointing at the old box...
Simple fix.

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supportskins Offline Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India	27-02-2007, 06:42 PM This is a good suggestion! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

bear Offline Community Moderator Posts: 676 Join Date: Jan 2005	09-03-2007, 01:08 PM Seemed simpler to have one DNS zone change than to ask 1000+ members to edit thiers, but yes, that's correct. ...read me...

ffeingol Offline New Member Posts: 19 Join Date: Apr 2006	10-03-2007, 02:02 AM And drop the darn TTL a week before moving. More than a tad frustrated that a new release comes out and we were watching the forum for any "gotcha's" and then "poof" move the forum. Yes, we overrode it in our own DNS but gez, Kayako should know better.

Joe Jordan Offline New Member Posts: 10 Join Date: May 2006	12-03-2007, 09:52 AM I'm STILL getting the old server more often than not. I have to use Tor to get here reliably. Whatever happened, this was a really bad migration.

supportskins Offline Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India	12-03-2007, 10:14 AM Editing your Windows hosts file, setting it as: 209.51.153.218 forums.kayako.com should fix the issue Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/