Development discussion (split)

[Siora]

Originally Posted by craigbrass

Shouldn't be too hard to implement really, just a DB query is needed to change the posts from the tickets to a new ticket.

I've seen you state this quite often but I think it falls on deaf ears. I'm sure there are tons of feature requests that aren't hard to implement but they don't get implemented and its annoying. Even if there is/isn't enough support it should get implemented with the option to turn the feature on/off cause really, the more features you have available to people the bigger your market becomes. So why is this not happening, only Kayako knows.

[craigbrass]

Really (in my opinion) Kayako needs a dedicated Project Manager to decide what gets implemented and manage the developers better to ensure these get done.

I know Jamie is kinda doing this but he has too much to do with other things really (docs / manuals, wiki, chasing stuff up for customers, etc).

[Siora]

Originally Posted by craigbrass

Really (in my opinion) Kayako needs a dedicated Project Manager to decide what gets implemented and manage the developers better to ensure these get done.

I know Jamie is kinda doing this but he has too much to do with other things really (docs / manuals, wiki, chasing stuff up for customers, etc).

Totally agree...and I think that since we have such great coders/programers here (Sheep and Chris) they should take the work that they've done and add it in...I mean how hard is it, the work is done, all they have to do it quickly test and release. At least that way it becomes part of Kayako instead of a mod.

If you ask me this is a management issue. If Kayako really wants to grow they need to listen to their customers more and act quicker with requests, not just bugs but FR's as well.

Regardless, I still like the product and love the community here.

[craigbrass]

Yup, community spirit around here is top notch. Everybody is willing to help people as much as they can.

[Jamie Edwards]

Originally Posted by craigbrass

I know Jamie is kinda doing this but he has too much to do with other things really (docs / manuals, wiki, chasing stuff up for customers, etc).

I am ?

Originally Posted by Siora

If you ask me this is a management issue. If Kayako really wants to grow they need to listen to their customers more and act quicker with requests, not just bugs but FR's as well.

As you can see, a lot of time is being spent by me preparing the feature request queue, which will pay off later as it will enable us to churn through them much faster than otherwise.

Feature requests not being implemented quickly at the moment is not a management issue, it is a developer issue - while we have an additional developer in training, unfortunately for us PHP developers are very hard to come by in Jalandhar.

I am the eyes and ears for the community at the moment and manage all of the feedback received - nothing goes unattended to or ignored whilst on my watch. However, I cannot make miracles and stop time for our developers, I am afraid.

[craigbrass]

Hey, you just seam to be doing a lot Jamie.

[Sheep]

However, I cannot make miracles and stop time for our developers, I am afraid.

Why not?

[craigbrass]

Originally Posted by Sheep

Why not?

Yea, what kind of employee is he if he cannot do something as basic as making miracles

[Siora]

LOL...I agree. If you were really good you would be able to work miracles, but since you're not I guess you're not that good .

If you want...I can try to find you good developers in India...I have contacts all over india.

[Jamie Edwards]

If you would like to e-mail me any, then feel free to. They must be located in Jalandhar. However, please understand that just because you e-mail me one that is located here does not mean we are going to take on the developer; and do not be angry if we do not. It would simply be information useful to have

[Siora]

Originally Posted by Jamie Edwards

If you would like to e-mail me any, then feel free to. They must be located in Jalandhar. However, please understand that just because you e-mail me one that is located here does not mean we are going to take on the developer; and do not be angry if we do not. It would simply be information useful to have

No no no, I would never take offense. They are not family members of mine but I do have family that have contacts in India for these things so maybe I can pass some on to you. Let me first see if I can find you some in Jalandhar then we will go from there.

[craigbrass]

Out of interest why do then need to be in India? Whats wrong with ones elsewhere? The C++ developers are based across the states so why can't the same thing be for PHP developers.

[arogers@schoolp]

Does money make any difference to when a feature/bug request is processed? i think i would be prepared to pay/bribe a developer for an hours work to resolve an issue or two.

I am a developer and suspect that some of the requests would only take 10 to 15 minutes to resolve (plus testing which i am sure Craig would do :-)) When people make requests of us we say it will be in a future release or, if you really want it now, it will take x minutes and so cost you this much. Actually it is not quite like that. If it is a feature that other users will want we generally dont charge by the minute since their money is contributing directy to the overall desirability of the product. If it is a feature that only they will use then we charge them accordingly.

[Jamie Edwards]

Originally Posted by craigbrass

Out of interest why do then need to be in India? Whats wrong with ones elsewhere? The C++ developers are based across the states so why can't the same thing be for PHP developers.

The C++ developers are based in the same location (pretty much), and we are opening a US office.

PHP development has always taken place in our main India office - it is the only efficient way for communication and planning. Different locations (let alone different time zones) will make this more difficult. There is also another reason; our developers will work on the floor and assist our services and support teams in tracing issues etc.

I am splitting this topic into a new thread.

[craigbrass]

Ah right, gotcha.