Discussion: Kayako Update Service

[Chris Boulton]

Looking forward to hopefully seeing this soon - a tad annoying to manually keep checking for updates and then going around to each machine and doing the same.

The "Low" for the update - does that indicate the type/priority of the release? Such as in it is a low priority update? It's a tad confusing what the word is doing there and I'd suggest (if possible) adding "Priority:" in a greyed out version in front of it - or something similar.

[craigbrass]

Yes, it does show the priority Chris.

[neosurge]

Why not have it as an option? There are many other softwares including billing systems which contain much more important information (credit card data) that have this in place.

Sorry, I do not believe this statement.

Originally Posted by Jamie Edwards

I do not think it is viable (to have support desk functionality rest entirely on a call-back call to a query server) and it is not as secure as the mechanisms currently in place.

[Jamie Edwards]

Please continue the discussion regarding key.php updates here: System -> Remote key checking for monthly licenses