Discussion: New Kayako Office in USA - Page 2

supportskins · 27-09-2007, 06:29 AM

Quote:

Originally Posted by Trex-Hunter

Woah!

Who exactly will be working in this office, as in - what staff? Support possibly, or just developers? Can't wait

I suppose both

Racked Hosting · 27-09-2007, 06:29 AM

Great news, w00t!!

All the best Ryan, Roger and Andrew.

craigbrass · 27-09-2007, 08:14 AM

Quote:

Who exactly will be working in this office, as in - what staff? Support possibly, or just developers? Can't wait

Windows developers and marketing people I was told.

**Jamie Edwards** · 27-09-2007, 09:07 AM

Quote:

Originally Posted by Trex-Hunter

Woah!

Who exactly will be working in this office, as in - what staff? Support possibly, or just developers? Can't wait

Ryan and Andrew (two of our Windows developers). There won't be any support staff.

eger · 27-09-2007, 02:57 PM

I thought Kayako recently got a new office about a year ago? I rememeber a thread about it and then it disappeared... Did that other new office actually happen? Do you guys have 2 office locations now?

craigbrass · 27-09-2007, 02:59 PM

Yes, Kayako got their new office in India last year. This is a new office in the USA so they now have two.

eger · 27-09-2007, 03:03 PM

Ah OK. I saw that office I didn't realize it was in India. It did look nice though. With the support so rocky over the past it was hard to believe there were actually more than 1 person working in that big office though

craigbrass · 27-09-2007, 03:05 PM

Kayako has about 30 staff now.

eger · 27-09-2007, 03:09 PM

Quote:

Originally Posted by craigbrass

Kayako has about 30 staff now.

And over the past year it has definitely shown. Glad someone over there is spending the money on support and sales techs

**bear** · 27-09-2007, 03:30 PM

Quote:

Originally Posted by Jamie Edwards

There won't be any support staff.

That's unfortunate. It would be nice to have support available in more than one time zone, and over the weekends as well. If it's only for the devs...what's the point of a large office? Sales, maybe?

supportskins · 27-09-2007, 03:31 PM

Quote:

Originally Posted by bear

That's unfortunate. It would be nice to have support available in more than one time zone, and over the weekends as well.

I agree!

**Jamie Edwards** · 27-09-2007, 03:39 PM

Quote:

Originally Posted by bear

That's unfortunate. It would be nice to have support available in more than one time zone, and over the weekends as well. If it's only for the devs...what's the point of a large office? Sales, maybe?

To allow room for growth, mainly. We will eventually bring in more staff to fill yet undefined roles, but the first step is the build the office and set up base.

craigbrass · 28-09-2007, 08:15 AM

Ryan has posted some more pics look. It is starting to resemble an office! Is http://kayako.com/images/office/DSC01159.jpg him?

Ryan Lederman · 28-09-2007, 05:46 PM

Quote:

Originally Posted by craigbrass

Ryan has posted some more pics look. It is starting to resemble an office! Is http://kayako.com/images/office/DSC01159.jpg him?

That's Andrew, my brother

Ryan Lederman · 28-09-2007, 05:48 PM

Quote:

Originally Posted by Jamie Edwards

Correct - both Ryan and Andrew are located there, and Roger is in reasonably close proximity. The area itself is shared by a number of technology companies - such as ClickBank and MySQL Inc.

As a side, HP and Micron both have their headquarters here, and companies like Microsoft, etc have satellite offices here. There's a decent-sized tech presence.

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Racked Hosting Offline Member Posts: 346 Join Date: Mar 2006 Location: Manipal	27-09-2007, 06:29 AM Great news, w00t!! All the best Ryan, Roger and Andrew. Swaroop Hegde Director, Racked Hosting LLC

eger Offline Member Posts: 116 Join Date: Jul 2004	27-09-2007, 02:57 PM I thought Kayako recently got a new office about a year ago? I rememeber a thread about it and then it disappeared... Did that other new office actually happen? Do you guys have 2 office locations now?

craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	27-09-2007, 02:59 PM Yes, Kayako got their new office in India last year. This is a new office in the USA so they now have two. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

eger Offline Member Posts: 116 Join Date: Jul 2004	27-09-2007, 03:03 PM Ah OK. I saw that office I didn't realize it was in India. It did look nice though. With the support so rocky over the past it was hard to believe there were actually more than 1 person working in that big office though

craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	27-09-2007, 03:05 PM Kayako has about 30 staff now. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	28-09-2007, 08:15 AM Ryan has posted some more pics look. It is starting to resemble an office! Is http://kayako.com/images/office/DSC01159.jpg him? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger