Discussion thread for recent update on new Office - Page 2

Nick · 20-07-2006, 02:31 AM

Where's my letter V :P

ehoffman · 20-07-2006, 04:58 AM

I'm very excited for them. Lets crank this thing out and get stable!! I know the Kayako boys will be happy to have all the issues off their backs!

brooky · 04:55 PM

Wow... much nicer than the office I'm going to look at this afternoon...

http://www.dezrez.com/DRApp/Search.A...10&CURRENCY=SQ

*Which was *****

Mark [ger] · **Great office... -** 24-07-2006, 01:10 PM

... I hope someone will find the time in there to fix the attachment bug I'm dealing with and that wasn't supported for weeks now...

If this bug is part of the 60 bug fixes that were announced it would be great. If not - I'm still waiting for a refund.

Regards

Mark

brooky · 24-07-2006, 04:53 PM

So... has Kayako had a whole bunch of external investment?

Giray · 24-07-2006, 07:06 PM

This will do tons for your credibility. For the past two years we've read critique after critique to the point of imagining you as a two-man operation working out of a ghetto. And yet, here you are proving many wrong. Congratulations and may this augur well for product that leaves the *others* in the dust.

caitlyntw · 02-08-2006, 08:23 AM

Mark, I don't think you'll be able to get a refund. I also requested refunds several times for my owned license. Kayako won't give refunds for buggy software. Basically you're on your own, and can only hope that they'll work harder on bug fixing to retain customers.

dnicol · 16-08-2006, 03:14 PM

So when is this improved support response taking place? Because I'm certainly not seeing it.

This is starting to get above the point of frustration.

***Varun Shoor*** · 17-08-2006, 12:26 PM

Support responses should be down to 1 day by now. We have also recently started Live Chat Sales for both European and US time zones. Right now we are doing a dry run on it but hope to have it always on by this coming Monday. We hope to expand this to 24/7 Live Support by 1st of September.

Additionally, We made a quick little script to let you guys know who is in the office at what times. Have a look at http://office.kayako.net, This system is live and tied directly into our RFID authentication system.

Regards,

Varun Shoor

dnicol · 17-08-2006, 02:21 PM

I certainly do appreciate the forum reply however I am not seeing a day turn around time. This isn't the first time that I've complained and each time I've been asked for my ticket numbers with no resolution. I understand you want to correct this issue. The simple thing is to just go through an resolve anything with status of open for everyone. I like this tool a lot and I've spent a tone of time trying to resolve these issues myself by learning your code but thats not my job function.

Once again I am willing to pay for a higher level of support with a guranteed SLA.

rrnworks · 18-08-2006, 12:29 AM

Gotta admit, that Office Staff Status tool is pretty cool.

And Varun has replied to my last two support emails within a couple days... We're just waiting for 3.1!

dnicol · 18-08-2006, 03:46 AM

He has replied to a few of my issues as well. I am hoping to have them resolved by middle of next week.

***Varun Shoor*** · 18-08-2006, 08:52 PM

We are trying our level best to get everything in order as soon as possible. I think we are pretty much set for 24/7 Live Chat Sales on our entire site, members area and helpdesk from Monday.

Regards,

Varun Shoor

disenioweb · 18-08-2006, 09:18 PM

Great job Varun!!!!!!!!

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Nick Offline New Member Posts: 15 Join Date: Oct 2004 Location: Oneida, NY	20-07-2006, 02:31 AM Where's my letter V :P Nick Hudson

ehoffman Offline Member Posts: 199 Join Date: Dec 2005	20-07-2006, 04:58 AM I'm very excited for them. Lets crank this thing out and get stable!! I know the Kayako boys will be happy to have all the issues off their backs! ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

brooky Offline Member Posts: 42 Join Date: Dec 2005	24-07-2006, 11:00 AM Wow... much nicer than the office I'm going to look at this afternoon... http://www.dezrez.com/DRApp/Search.A...10&CURRENCY=SQ Which was **** Last edited by brooky; 24-07-2006 at 04:55 PM.

Mark [ger] Offline New Member Posts: 7 Join Date: Jun 2006	Great office... - 24-07-2006, 01:10 PM ... I hope someone will find the time in there to fix the attachment bug I'm dealing with and that wasn't supported for weeks now... If this bug is part of the 60 bug fixes that were announced it would be great. If not - I'm still waiting for a refund. Regards Mark

brooky Offline Member Posts: 42 Join Date: Dec 2005	24-07-2006, 04:53 PM So... has Kayako had a whole bunch of external investment?

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	02-08-2006, 08:23 AM Mark, I don't think you'll be able to get a refund. I also requested refunds several times for my owned license. Kayako won't give refunds for buggy software. Basically you're on your own, and can only hope that they'll work harder on bug fixing to retain customers.

dnicol Offline Member Posts: 106 Join Date: Apr 2006	16-08-2006, 03:14 PM So when is this improved support response taking place? Because I'm certainly not seeing it. This is starting to get above the point of frustration.

rrnworks Offline Member Posts: 46 Join Date: Oct 2005	18-08-2006, 12:29 AM Gotta admit, that Office Staff Status tool is pretty cool. And Varun has replied to my last two support emails within a couple days... We're just waiting for 3.1!

dnicol Offline Member Posts: 106 Join Date: Apr 2006	18-08-2006, 03:46 AM He has replied to a few of my issues as well. I am hoping to have them resolved by middle of next week.

disenioweb Offline Member Posts: 201 Join Date: Apr 2004	18-08-2006, 09:18 PM Great job Varun!!!!!!!! -