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Comments, Questions & Feedback Non product related discussion, feedback and questions about Kayako.
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(#1)
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| New Member Posts: 2 Join Date: Nov 2007 SupportSuite Owned License | email autoresponder -
09-11-2007, 01:14 PM
is it possible to auto detect the customers language so the auto emailresponder will send the response in the wright language? There are 2 ways to submit a ticket (via mail or via customers front-end). I assumed that if i select my language before submitting a ticket the system is smart enough to auto reply me in my own language. |
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(#2)
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| Senior Member  Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
10-11-2007, 08:22 AM
I do not believe this is possible at the moment, the only work around I suppose would be to use template groups where you have one template group per language. Feel free to suggest this as a feature request. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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