EMERGENCY: Is anyone from Kayako here?

BarrySDCA · **EMERGENCY: Is anyone from Kayako here? -** 17-12-2007, 12:38 AM

Our trial license expired, and we already have a lot of customers using the suite. I purchased a license online, but it's listed as 'pending'. I reallllly need that activated right away. Even another trial until Monday...is anyone here?????

thank you!

**Jamie Edwards** · 17-12-2007, 12:42 AM

I have extended your trial license - please redownload your key.php file. Your license purchase will be activated tomorrow (or today, really!).

Thanks,

BarrySDCA · 17-12-2007, 12:45 AM

THANK YOU! You guys ROCK!!!!!!!!!!!!

**Jamie Edwards** · 17-12-2007, 01:06 AM

Glad to be of help

In future, I would defiantly advise not relying on trial licenses for a live system.

Best,

craigbrass · 17-12-2007, 10:38 AM

4 minute fix at nearly 1am UK time eh? Thats just great!

**Digital Mayhem** · 17-12-2007, 12:51 PM

Kayako is not open on the Weekends so really lucky that Jamie was even on the forums let alone nice enough to extend your trial license.

Suggestion: Its good to try before you buy so its good to use the Trial License but I would strongly suggest if it expires on the weekend then to buy on Thursday that way it will be activated on Thursday or Friday otherwise you will have to wait until Monday..

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BarrySDCA Offline New Member Posts: 19 Join Date: Dec 2007 SupportSuite Yearly Leased License phpinfo()	EMERGENCY: Is anyone from Kayako here? - 17-12-2007, 12:38 AM Our trial license expired, and we already have a lot of customers using the suite. I purchased a license online, but it's listed as 'pending'. I reallllly need that activated right away. Even another trial until Monday...is anyone here????? thank you!

BarrySDCA Offline New Member Posts: 19 Join Date: Dec 2007 SupportSuite Yearly Leased License phpinfo()	17-12-2007, 12:45 AM THANK YOU! You guys ROCK!!!!!!!!!!!!

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	17-12-2007, 10:38 AM 4 minute fix at nearly 1am UK time eh? Thats just great! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger