Hosted Kayako Not Available

whatcomweb · **Hosted Kayako Not Available -** 28-01-2007, 04:14 PM

Wow,

My hosted support suite has been down for almost 2 days. I put a support ticket in, but no response. Anyone else having problems?

**Digital Mayhem** · 28-01-2007, 05:04 PM

What was your hosted url?

whatcomweb · 28-01-2007, 07:00 PM

http://mindfly.helpserve.com

supportskins · 28-01-2007, 07:26 PM

Unfortunately only Kayako support can help you out with this issue.

**Digital Mayhem** · 28-01-2007, 07:41 PM

If everyone elses hosted solution works on that server then the server isnt down. Did you pay your next month bill?

whatcomweb · 07:50 PM

or course.

Next payment is not due until 2/11/2007

**Digital Mayhem** · 28-01-2007, 08:28 PM

Then ya you would need to open a ticket up with Kayako..

whatcomweb · 28-01-2007, 10:42 PM

That was done as soon as we noticed it, but we have received zero response from Kayako support even though it was flagged as critical.

Anybody have any phone numbers for actually reaching a live person at Kayako?

**Digital Mayhem** · 28-01-2007, 11:43 PM

whatcomweb you said this has been going on for 2 days... Kayako is closed on the weekends so of course you wouldn't get a response... You should receive one tomorrow (Monday)

whatcomweb · 29-01-2007, 01:58 AM

Well, it is likely I won't be a Kayako Customer for long now. Cerberus Help Desk is looking pretty good. I've been paying $40 monthly since 2005 and things have been good (but I've never needed significant support). I guess support is not there when it really matters, when it is needed.

User Name · 29-01-2007, 02:48 AM

Quote:

Originally Posted by XeSolutions

whatcomweb you said this has been going on for 2 days... Kayako is closed on the weekends so of course you wouldn't get a response... You should receive one tomorrow (Monday)

That is simply ridiculous. If they are charging for hosted products how can they be closed when servers are down? What a lack of respect for customers!

supportskins · 29-01-2007, 08:20 AM

Hosted accounts usually do not go down unless there is an email loop in other clients helpdesk causing the server to slow down.

whatcomweb · 29-01-2007, 05:00 PM

I don't care why it went down, that happens. I think it is absurd that they can't fix it on a weekend.

supportskins · 29-01-2007, 07:09 PM

Hopefully it should be fixed by now. I understand your frustration and am sure Kayako will do something to improve it.

pika · 30-01-2007, 12:34 AM

Quote:

Originally Posted by whatcomweb

Well, it is likely I won't be a Kayako Customer for long now. Cerberus Help Desk is looking pretty good. I've been paying $40 monthly since 2005 and things have been good (but I've never needed significant support). I guess support is not there when it really matters, when it is needed.

can you show me link for Cerberus Help Desk ?

i need a software based on similar kayako offered, but needs to translate those into a different language.
i just bought SupportSutie Owned only couple days ago, but and have most of translation done, but it seems to keep up the errors.

i have asked kayako for assistance, but the help comes slow..

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whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	Hosted Kayako Not Available - 28-01-2007, 04:14 PM Wow, My hosted support suite has been down for almost 2 days. I put a support ticket in, but no response. Anyone else having problems?

Digital Mayhem Offline Community Moderator Posts: 889 Join Date: May 2005 Location: Henderson, Nevada	28-01-2007, 05:04 PM What was your hosted url? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	28-01-2007, 07:00 PM http://mindfly.helpserve.com

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	28-01-2007, 07:26 PM Unfortunately only Kayako support can help you out with this issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Digital Mayhem Offline Community Moderator Posts: 889 Join Date: May 2005 Location: Henderson, Nevada	28-01-2007, 07:41 PM If everyone elses hosted solution works on that server then the server isnt down. Did you pay your next month bill? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	28-01-2007, 07:48 PM or course. Next payment is not due until 2/11/2007 Last edited by whatcomweb; 28-01-2007 at 07:50 PM.

Digital Mayhem Offline Community Moderator Posts: 889 Join Date: May 2005 Location: Henderson, Nevada	28-01-2007, 08:28 PM Then ya you would need to open a ticket up with Kayako.. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	28-01-2007, 10:42 PM That was done as soon as we noticed it, but we have received zero response from Kayako support even though it was flagged as critical. Anybody have any phone numbers for actually reaching a live person at Kayako?

whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	29-01-2007, 01:58 AM Well, it is likely I won't be a Kayako Customer for long now. Cerberus Help Desk is looking pretty good. I've been paying $40 monthly since 2005 and things have been good (but I've never needed significant support). I guess support is not there when it really matters, when it is needed.

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	29-01-2007, 08:20 AM Hosted accounts usually do not go down unless there is an email loop in other clients helpdesk causing the server to slow down. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

whatcomweb Offline New Member Posts: 8 Join Date: Dec 2006	29-01-2007, 05:00 PM I don't care why it went down, that happens. I think it is absurd that they can't fix it on a weekend.

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	29-01-2007, 07:09 PM Hopefully it should be fixed by now. I understand your frustration and am sure Kayako will do something to improve it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/