How to disable IP address checking in eSupport?

vermorel · **How to disable IP address checking in eSupport? -** 08-07-2007, 09:46 AM

My Internet Provider is using a custom HTTP proxy that mess-up the IP Adress validation at authentication time for eSupport (I am re-asked to login constantly). I am using the hosted version of eSpport.

How do I disable IP address checking?

Thanks in advance,
Joannès
lokad.com sales forecasting

Chris Boulton · 08-07-2007, 10:42 AM

Open up config/config.php and find:

PHP Code:

  $_SWIFT["disablesessionipcheck"] = false;

Replace it with:

PHP Code:

  $_SWIFT["disablesessionipcheck"] = true;

Chris

vermorel · 08-07-2007, 10:49 AM

Thank you very much for the information. Yet, I am using the hosted version of Kayako, thus I do not have any FTP access.

I will try to contact the support staff.

Best regards,
Joannès

craigbrass · 08-07-2007, 11:31 AM

I don't think support are able to modify the files either. Could be wrong though.

**Jamie Edwards** · 08-07-2007, 12:27 PM

Support can make changes and fixes like this on the hosted accounts.

craigbrass · 08-07-2007, 12:33 PM

Oh, didn't realise that. That is cool!

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vermorel Offline New Member Posts: 23 Join Date: May 2007	How to disable IP address checking in eSupport? - 08-07-2007, 09:46 AM My Internet Provider is using a custom HTTP proxy that mess-up the IP Adress validation at authentication time for eSupport (I am re-asked to login constantly). I am using the hosted version of eSpport. How do I disable IP address checking? Thanks in advance, Joannès lokad.com sales forecasting

Chris Boulton Offline Member Posts: 151 Join Date: Jun 2003 Location: Sydney, Australia	08-07-2007, 10:42 AM Open up config/config.php and find: PHP Code: `$_SWIFT["disablesessionipcheck"] = false;` Replace it with: PHP Code: `$_SWIFT["disablesessionipcheck"] = true;` Chris Chris Boulton Interspire - Web Software Inspired by You

vermorel Offline New Member Posts: 23 Join Date: May 2007	08-07-2007, 10:49 AM Thank you very much for the information. Yet, I am using the hosted version of Kayako, thus I do not have any FTP access. I will try to contact the support staff. Best regards, Joannès

craigbrass Offline Senior Member Posts: 5,766 Join Date: Jun 2005 Location: Cumbria, UK	08-07-2007, 11:31 AM I don't think support are able to modify the files either. Could be wrong though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,766 Join Date: Jun 2005 Location: Cumbria, UK	08-07-2007, 12:33 PM Oh, didn't realise that. That is cool! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger