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05-06-2008, 07:41 PM
Hi Xeserve,
It is indeed an interesting post. Fortunately, the problem that the customer had faced was promptly resolved once brought to our attention (as per the updates made to that article), and our apologies to the customer were accepted.
The problem was down to a communication error on the part of our staff. We have since put measures in place to stop the same thing occurring again, as well as refresh our sales staff on the correct course of action to take in these cases.
The specific issue the article covers has since been long resolved.
Jamie Edwards (jamie.edwards ]at[ kayako.com)
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Last edited by Jamie Edwards; 05-06-2008 at 07:54 PM.
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