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Comments, Questions & Feedback Non product related discussion, feedback and questions about Kayako.
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(#1)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama SupportSuite Owned License | Kayako Reseller Checkout Module -
22-09-2007, 01:53 AM
Is there any ideas or plans for a reseller module that will work with a shopping cart? Like a way to automate the process so we don't have to manually make the payment on each order? A prepay option, so if you have a positive amount it will process the order. Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News |
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(#2)
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| Community Moderator  |
22-09-2007, 02:25 AM
Jemrada I already made this suggestion to Varun and he didn't sound very interested. But would be more of just a API so we would have to make our own module. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#3)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama SupportSuite Owned License |
22-09-2007, 02:28 AM
An API system would be better then nothing. The reseller center has allot of potential, but currently is a hassle. Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News |
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(#4)
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| Community Moderator |
22-09-2007, 04:14 AM
As I think it is they have no plans to introduce a API. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#5)
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| Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
22-09-2007, 07:12 AM
Hmmm, I think they should. It would certainly mean that resellers spend less time messing about with ordering licences. Icon Headquarters - Its Elixir - Web2Messenger |
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(#6)
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| Chief Executive Officer  Posts: 2,828 Join Date: May 2003 |
26-09-2007, 06:28 AM
What aspects of the reseller portal do you want integrated into the API? The purchasing of licenses or basically an API that encapsulates everything? Regards, Varun Shoor -------------------------------------------------------------------
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(#7)
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| Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
26-09-2007, 08:09 AM
Well I imagine the purchasing would be the initial one to implement as it would save manual intervention for orders. Icon Headquarters - Its Elixir - Web2Messenger |
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(#8)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama SupportSuite Owned License |
04-10-2007, 10:20 PM
Yes, the purchasing and renewal. Instead of one large invoice that we have no choice in paying once created. Also a way to not allow the user to see your pricing list. I have had a couple people purchase there, thinking it was still to us and then miss out on our discount. Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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