Kayako Running Old Version?

radmoose · **Kayako Running Old Version? -** 29-07-2007, 07:46 AM

Just wondering...

Is there a reason that Kayako is not using the latest stable build for support?

"Help Desk Software By Kayako SupportSuite v3.10.00" is the tag line on the support site.

On a semi-related note, any reason that Kayako hasn't upgraded vBulletin to 3.6.7PL1?

craigbrass · 29-07-2007, 08:28 AM

Kayako don't upgrade often because of them being busy and to avoid disruption I think. They only do major ones like .10 to .11.

On the forum side, Jamie told me he is planning to do it but is busy at the moment and hasn't got around to it.

**Jamie Edwards** · 29-07-2007, 10:28 AM

Quote:

On a semi-related note, any reason that Kayako hasn't upgraded vBulletin to 3.6.7PL1?

vBulletin is actually at 3.6.8

Quote:

Originally Posted by craigbrass

On the forum side, Jamie told me he is planning to do it but is busy at the moment and hasn't got around to it.

Actually, it is because there is no reason for us to upgrade yet and there are a number of customisations to the forum which would take some time to reapply.

**Jamie Edwards** · 09-08-2007, 11:04 PM

We are running the latest build (and as of a few hours ago, the latest CVS build).

craigbrass · 10-08-2007, 08:04 AM

Nice one Jamie. I suppose as has been said, it shows confidance in the product.

Maybe a good idea to remove the version numbers from the bottom of the client front end tho so this topic doesn't come up again.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
running kayako on client machines that are part of a domain	TruBD	LiveResponse Desktop Application	3	15-11-2006 01:27 AM
Have you noticed...What version of Kayako does Kayako use!	NC Software	SupportSuite, eSupport and LiveResponse	1	12-01-2006 05:23 PM

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	29-07-2007, 08:28 AM Kayako don't upgrade often because of them being busy and to avoid disruption I think. They only do major ones like .10 to .11. On the forum side, Jamie told me he is planning to do it but is busy at the moment and hasn't got around to it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	10-08-2007, 08:04 AM Nice one Jamie. I suppose as has been said, it shows confidance in the product. Maybe a good idea to remove the version numbers from the bottom of the client front end tho so this topic doesn't come up again. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger