License Key Expiry without Notification

[prakash123]

I have a leased kayako monthly eSupport.

I have automatic monthly billing setup.

Yesterday I had my license expired, without any notification from Kayako.

Then I had to rally behind the support folks in getting me the license key and take the trouble of installing it again.

If someone reads this, PLEASE SEND A NOTIFICATION SAYING THE LICENSE IS GOING TO EXPIRE

This will prepare us to schedule a maintenance window.It happened on a Friday and my eSupport is down, till Monday when the kayako support i hope will get back to me.

I felt it was highly unprofessional from Kayako's part to do that. I usually do not rant, but i had to this time.

Thanks

[Neil-UKWSD]

Hi,

I actually brought this up with Varun yesterday when I was chatting to him and he is looking to put some notification into place - possably a 7 day notice with a reminder with 2 days to go.

[FrozenSC]

The exact same thing happened to me. Yesterday (Friday) my Licence expired without notification. I now have to wait until Monday for Kayako to verify my renewal and issue me a new key.

[sniper]

In version 2, IT USED to warn you. Now the warning is gone.