List of Feature Request for Kayako

Adam12 · **List of Feature Request for Kayako -** 05-05-2007, 01:34 AM

Hey,

Is it possible for the Kayako staff to setup a blog, or a page with request that they will have in the system and the status of them. I request a few options like edit user/ticket notes around 5 months ago and was told it was coming in the next build. Well few builds later still not in.

I think it will be easier and I'm sure less work for Kayako if they got a list of feature request that they WILL add to their system.

Any one else?

From,
Adam

Siora · 05-05-2007, 05:26 AM

Good idea...it would be nice to know that our suggestions are being heard.

Adam12 · 10-05-2007, 02:12 AM

*bump*

From,
Adam

Adam12 · 19-05-2007, 11:56 PM

*bump*

From,
Adam

**Jamie Edwards** · 20-05-2007, 12:04 AM

Hi Adam,

We will handle all feature requests en-mass following a developers meeting. Updates will be posted thereafter. There is no ETA on when this will be.

Brent · 20-05-2007, 02:10 AM

I agree - A suggested features page like the bugs page would be a great asset and would lead to less double and triple posting of the same requests..

Maybe with a vote feature or interest ranking feature to guage how important certain changes would be...

limbo · 27-06-2007, 08:49 PM

You know a great way to do this (which is what we did) is to have a feature request list page and it also has an ajax 5-star rating you can vote on too!

This puts the most wanted features at the top of the feature request list and it is very easy to code up.

craigbrass · 27-06-2007, 08:51 PM

Yea, a voting system would be nice.

**Jamie Edwards** · 02-07-2007, 03:04 PM

The problem with this is that all "feature requests" sound nice and many will get rated highly. By making people actively create a new thread or reply to an existing thread to show support for a request we remove the ease of "supporting" a request for the sake of it (being so easy to do).

caitlyntw · 03-07-2007, 06:12 AM

It is customary for software companies to offer users a roadmap. Will Kayako ever consider doing this?

craigbrass · 03-07-2007, 09:01 AM

The "Will Implement" sub-forum inside Feature Requests (http://forums.kayako.com/f90/) is as good as a roadmap. It says what they will be implementing in the next version. I think Jamie is slowly working though all the threads and moving them into Will Implement, Will Not Implement, ect.

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Siora Offline Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada	05-05-2007, 05:26 AM Good idea...it would be nice to know that our suggestions are being heard.

Adam12 Offline Member Posts: 92 Join Date: Sep 2005 Location: Los Angeles, CA, USA	10-05-2007, 02:12 AM bump From, Adam === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)

Adam12 Offline Member Posts: 92 Join Date: Sep 2005 Location: Los Angeles, CA, USA	19-05-2007, 11:56 PM bump From, Adam === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)

Brent Offline Member Posts: 124 Join Date: May 2006	20-05-2007, 02:10 AM I agree - A suggested features page like the bugs page would be a great asset and would lead to less double and triple posting of the same requests.. Maybe with a vote feature or interest ranking feature to guage how important certain changes would be... KillerSurf Internet Services www.killersurf.net

limbo Offline New Member Posts: 22 Join Date: Jun 2005	27-06-2007, 08:49 PM You know a great way to do this (which is what we did) is to have a feature request list page and it also has an ajax 5-star rating you can vote on too! This puts the most wanted features at the top of the feature request list and it is very easy to code up.

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	27-06-2007, 08:51 PM Yea, a voting system would be nice. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	03-07-2007, 06:12 AM It is customary for software companies to offer users a roadmap. Will Kayako ever consider doing this?