My impression of the Kayako Forums Support (Thanks James E.)

[paulpp]

Hello,

to be fair. i've been involved with technology for over eighteen years. i don't except perfection from software vendors. More importantly i'm mature enough to recognize that no one is perfect and that there are always reasons why logic can't be applied 'my way'.

i came upon Kayako as a reference from a good friend of mine who told me to check out this application. So i worked with the live hosted demo version. it worked great, sure i had some issues. But all my issues where posted on this forum and James Edward answered each one. it's because of James and this Forum, that in the end, i felt this application was workable, given that the forum was being supported.


Could the application be better, well sure. and i wish i was a better person too. but that's not the point. the overall experience i get, is that the application is being supported and people like James E. are there to assist us.

In my humble opinion :-)



--paul perry

[craigbrass]

I think you mean Jamie Edwards.

[supportskins]

It is good to see someone share a positive opinion which is not that common especially when satisfied clients barely take the time out to write it out.

[Jamie Edwards]

Hi Paul,

Thanks for taking the time to write a testimonial on the forums; it is very much appreciated. I have been happy to help, as I am sure the rest of the community here are (without who we wouldn't have a forum).

If there is anything I can help you with, do feel free to ask away

[Jamie Edwards]

Originally Posted by craigbrass

I think you mean Jamie Edwards.

Jamie is a nickname for James (as is "Will" to William) and incidentally, James is my real name

[craigbrass]

Ah, right.