New hotfix website

**Jamie Edwards** · **New hotfix website -** 05-12-2007, 02:37 PM

We have launched the new hotfix website; an in-house development that integrates with the upcoming Kayako Software Update; software that will automatically manage your Kayako software updates on your desktop.

Please post any problems or questions you have here.

http://hotfix.kayako.com

craigbrass · 05-12-2007, 02:52 PM

Looking very good Jamie. It is much better than just using apache file lists.

You need to unbundle these from the members area though as a 30mb download just to update the php core is a bit excessive.

supportskins · 05-12-2007, 04:35 PM

Quote:

Originally Posted by craigbrass

You need to unbundle these from the members area though as a 30mb download just to update the php core is a bit excessive.

I cannot agree more! I put this across to Varun and he said they shall have it organized with v4 release.

craigbrass · 05-12-2007, 05:00 PM

Yea. It is benificial for Kayako to do too as it will reduce load on the members area server if people are only downloading what they need rather than everything regardless.

Thijs · 05-12-2007, 07:09 PM

Did we lost the SIP addon ? Could not find it that fast.

Looks nice !

**Jamie Edwards** · 05-12-2007, 07:20 PM

Thanks for spotting that, I'll let Roger know (who manages the site).

**Jamie Edwards** · 18-12-2007, 07:00 PM

Quote:

Originally Posted by supportskins

Quote:

Originally Posted by craigbrass

You need to unbundle these from the members area though as a 30mb download just to update the php core is a bit excessive.

I cannot agree more! I put this across to Varun and he said they shall have it organized with v4 release.

We'll be doing it soon, for Version 3. It is integrated into our build system so will take some time.

craigbrass · 18-12-2007, 07:02 PM

Great. Glad to know it will happen eventually.

supportskins · 19-12-2007, 10:30 AM

Super! Makes a lot of sense.

Racked Hosting · 21-12-2007, 02:20 AM

Finally, updating will take a lot less time

supportskins · 21-12-2007, 10:50 AM

Agree!

craigbrass · 21-12-2007, 12:24 PM

It really does make sense for Kayako too. I recon 80% won't need the apps in the package so all that bandwidth and server capacity they can save!

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craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	05-12-2007, 02:52 PM Looking very good Jamie. It is much better than just using apache file lists. You need to unbundle these from the members area though as a 30mb download just to update the php core is a bit excessive. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	05-12-2007, 05:00 PM Yea. It is benificial for Kayako to do too as it will reduce load on the members area server if people are only downloading what they need rather than everything regardless. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Thijs Online Member Posts: 253 Join Date: Jan 2007 SupportSuite Owned License	05-12-2007, 07:09 PM Did we lost the SIP addon ? Could not find it that fast. Looks nice !

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	18-12-2007, 07:02 PM Great. Glad to know it will happen eventually. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,324 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	19-12-2007, 10:30 AM Super! Makes a lot of sense. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Racked Hosting Offline Member Posts: 344 Join Date: Mar 2006 Location: Manipal SupportSuite Owned License	21-12-2007, 02:20 AM Finally, updating will take a lot less time Swaroop Hegde Director, Racked Hosting LLC

supportskins Offline Senior Member Posts: 3,324 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	21-12-2007, 10:50 AM Agree! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	21-12-2007, 12:24 PM It really does make sense for Kayako too. I recon 80% won't need the apps in the package so all that bandwidth and server capacity they can save! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger