open hours

netaddict · **open hours -** 24-03-2008, 05:57 AM

Are there any plans to extend Kayako's support and sales hours from just weekdays to weekends? And to go with that longer hours?

If there are plans what is the timeframe to imlepement it?

Kayako is a great product and longer support and sales hours would only add value to the product.

supportskins · 24-03-2008, 09:16 AM

I suppose to will add it gradually although no fixed timeline is currently available.

craigbrass · 24-03-2008, 09:27 AM

Jamie (Operations Manager) has mentioned it is on the table and is just taking a bit of time to sort out.

**Jamie Edwards** · 24-03-2008, 10:41 AM

Quote:

Originally Posted by craigbrass

Jamie (Operations Manager) has mentioned it is on the table and is just taking a bit of time to sort out.

Craig is correct; it is on the cards, but it taking us some time to sort out. Unfortunatly it is not possible to just ask the existing team to come in on weekends; new staff are being brought in and shift rearranging will need to take place.

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netaddict Offline Member Posts: 32 Join Date: Mar 2008 Location: Adelaide, Australia SupportSuite Owned License	open hours - 24-03-2008, 05:57 AM Are there any plans to extend Kayako's support and sales hours from just weekdays to weekends? And to go with that longer hours? If there are plans what is the timeframe to imlepement it? Kayako is a great product and longer support and sales hours would only add value to the product.

supportskins Online Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	24-03-2008, 09:16 AM I suppose to will add it gradually although no fixed timeline is currently available. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	24-03-2008, 09:27 AM Jamie (Operations Manager) has mentioned it is on the table and is just taking a bit of time to sort out. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger