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Comments, Questions & Feedback Non product related discussion, feedback and questions about Kayako.
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(#1)
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| New Member Posts: 9 Join Date: Dec 2007 |  Outstanding Product, Support and Service -
24-02-2008, 01:00 AM
We are new to Kayako; we purchased it because our Support Team wanted it and we could integrate it into our WHMCS Billing System. Once started to use the system, we fell in love with the ease of use; we love the Ticket escalation and email system. Then the WHMCS integration came available. Although we waited for some time (cvs 12, I think); one of our Server Admin installed the system and I made the necessary integration changes in WHMCS and things worked; I was a nervous about it because of some claims of integration problems others had. We did have a couple of issues; but quickly discovered that I had not restored all of my templates the way I was suppose to do. It took me about 2 weeks before I discovered my errors; but in the mean time, I received numerous emails from Jamie regarding the issues. I can personally say that Jamie and his Staff have been very responsive and supportive during this complete integration. For our Companys perspective; we are very pleased with Kayako, Jamie and all of his staff. OUTSTANDING WORK GENTLEMEN!!! A JOB WELL DONE!! Kind Regards, Keith Read www.ucwebhost.com Where Customer Satisfaction is our #1 Priority! We are NOT in business without our Customers! |
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(#2)
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| Senior Member Posts: 5,321 Join Date: Jun 2005 Location: Cumbria, UK |
24-02-2008, 11:21 AM
Ah, it really is good when people who are happy post here! Usually only the people who have issues do... Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Operations Manager  Posts: 5,029 Join Date: Jan 2006 Location: United Kingdom |
24-02-2008, 06:51 PM
Hi Keith, I am glad you're happy with the software and support you have received  Thank you for taking the time to post your testimonial here, it is very much appreciated.-------------------------------------------------------------------
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(#4)
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| Senior Member  Posts: 3,533 Join Date: Aug 2006 Location: Mumbai, India |
25-02-2008, 10:09 AM
Quote:
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ | |
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(#5)
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| Senior Member Posts: 5,321 Join Date: Jun 2005 Location: Cumbria, UK |
25-02-2008, 10:35 AM
Exactly. Maybe Kayako should offer some sort of incentive for people who are pleased with the software to post here. Possibly a free licence of InstaAlert? Icon Headquarters - Its Elixir - Web2Messenger |
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(#6)
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| Senior Member Posts: 3,533 Join Date: Aug 2006 Location: Mumbai, India |
25-02-2008, 11:16 AM
That is a brilliant idea! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#7)
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| Operations Manager Posts: 5,029 Join Date: Jan 2006 Location: United Kingdom |
25-02-2008, 12:54 PM
I don't don't think trying to "buy" testomonials like this looks too great, for any company -------------------------------------------------------------------
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