Outstanding Product, Support and Service

kread · **Outstanding Product, Support and Service -** 24-02-2008, 01:00 AM

We are new to Kayako; we purchased it because our Support Team wanted it and we could integrate it into our WHMCS Billing System.

Once started to use the system, we fell in love with the ease of use; we love the Ticket escalation and email system. Then the WHMCS integration came available. Although we waited for some time (cvs 12, I think); one of our Server Admin installed the system and I made the necessary integration changes in WHMCS and things worked; I was a nervous about it because of some claims of integration problems others had.

We did have a couple of issues; but quickly discovered that I had not restored all of my templates the way I was suppose to do. It took me about 2 weeks before I discovered my errors; but in the mean time, I received numerous emails from Jamie regarding the issues.

I can personally say that Jamie and his Staff have been very responsive and supportive during this complete integration. For our Companys perspective; we are very pleased with Kayako, Jamie and all of his staff.

OUTSTANDING WORK GENTLEMEN!!! A JOB WELL DONE!!

Kind Regards,

Keith Read

www.ucwebhost.com
Where Customer Satisfaction is our #1 Priority! We are NOT in business without our Customers!

craigbrass · 24-02-2008, 11:21 AM

Ah, it really is good when people who are happy post here! Usually only the people who have issues do...

**Jamie Edwards** · 24-02-2008, 06:51 PM

Hi Keith,

I am glad you're happy with the software and support you have received

Thank you for taking the time to post your testimonial here, it is very much appreciated.

supportskins · 25-02-2008, 10:09 AM

Quote:

Originally Posted by craigbrass

Ah, it really is good when people who are happy post here! Usually only the people who have issues do...

Indeed! Alot of satisfied clients do not posts their experiences in the forums due to which one usually finds numerous negative posts than the postive ones which do not give a true picture of the company's image.

craigbrass · 25-02-2008, 10:35 AM

Exactly. Maybe Kayako should offer some sort of incentive for people who are pleased with the software to post here. Possibly a free licence of InstaAlert?

supportskins · 25-02-2008, 11:16 AM

That is a brilliant idea!

**Jamie Edwards** · 25-02-2008, 12:54 PM

I don't don't think trying to "buy" testomonials like this looks too great, for any company

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craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	24-02-2008, 11:21 AM Ah, it really is good when people who are happy post here! Usually only the people who have issues do... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	25-02-2008, 10:35 AM Exactly. Maybe Kayako should offer some sort of incentive for people who are pleased with the software to post here. Possibly a free licence of InstaAlert? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	25-02-2008, 11:16 AM That is a brilliant idea! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/