Problem in New License

ashii · **Problem in New License -** 23-03-2008, 08:56 PM

Our License Expired and we forget to upgrade
We just purchased but its showing Old date in Expiry and we are not able to Download new Key file

is it all manual stuff at kayako end?

**Jamie Edwards** · 23-03-2008, 09:02 PM

Hi ashii,

It should be activated in around 8 - 12 hours from now. Was this a monthly or a yearly license?

ashii · 23-03-2008, 09:46 PM

Yearly

Can you do something to Update It on priority or perhaps allow our old license to work for 1 more day

**Jamie Edwards** · 23-03-2008, 09:52 PM

Hi ashii,

Normally I could, yes - but I am afraid not from where I am currently located

Please e-mail me your customer e-mail address and I'll try hurry it up another way.

ashii · 23-03-2008, 09:57 PM

Thanks,
Just email you

craigbrass · 24-03-2008, 09:28 AM

I thought you had access to the members area management stuff Jamie?

**Jamie Edwards** · 24-03-2008, 10:40 AM

I have access to everything, but:

Quote:

Originally Posted by Jamie Edwards

Normally I could, yes - but I am afraid not from where I am currently located

ashii · 24-03-2008, 05:48 PM

james,
Can you look at our TICKET ID XNI-642193
we are waiting for kayako support to fix our domain name in licence
We typed domain.com/esupport instead of domain.com so its not working Now

**Jamie Edwards** · 24-03-2008, 06:06 PM

Hi Ashii,

I have prompted Raghav to look at the ticket. I apologise for the delay.

**Jamie Edwards** · 24-03-2008, 06:06 PM

Hi Ashii,

Your ticket has been updated.

ashii · 24-03-2008, 06:17 PM

We still have problems!

craigbrass · 24-03-2008, 06:30 PM

Did you re-download your key.php file and upload it? This must be done after a domain change.

**Jamie Edwards** · 24-03-2008, 06:43 PM

Quote:

Originally Posted by ashii

We still have problems!

Please update your ticket, and describe what your problems are.

ashii · 24-03-2008, 07:27 PM

Quote:

Originally Posted by Jamie Edwards

Please update your ticket, and describe what your problems are.

We did,
Now have 3 domains in our account:

1.Domain1.com(Expired)
2.Domain2.com (valid,Lifetime License)
3.Domain1.com (valid, Yearly Licence)

License on Domain1.com is not working through we updated the key

**Jamie Edwards** · 24-03-2008, 07:35 PM

Hi Ashii,

Please correspond with the support agents who are working on your ticket with you

Regards

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ashii Offline New Member Posts: 14 Join Date: Jun 2006	Problem in New License - 23-03-2008, 08:56 PM Our License Expired and we forget to upgrade We just purchased but its showing Old date in Expiry and we are not able to Download new Key file is it all manual stuff at kayako end?

ashii Offline New Member Posts: 14 Join Date: Jun 2006	23-03-2008, 09:46 PM Yearly Can you do something to Update It on priority or perhaps allow our old license to work for 1 more day

ashii Offline New Member Posts: 14 Join Date: Jun 2006	23-03-2008, 09:57 PM Thanks, Just email you

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	24-03-2008, 09:28 AM I thought you had access to the members area management stuff Jamie? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ashii Offline New Member Posts: 14 Join Date: Jun 2006	24-03-2008, 05:48 PM james, Can you look at our TICKET ID XNI-642193 we are waiting for kayako support to fix our domain name in licence We typed domain.com/esupport instead of domain.com so its not working Now

ashii Offline New Member Posts: 14 Join Date: Jun 2006	24-03-2008, 06:17 PM We still have problems!

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	24-03-2008, 06:30 PM Did you re-download your key.php file and upload it? This must be done after a domain change. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger