Purchasing someone elses Licence

PCHeroes · **Purchasing someone elses Licence -** 20-01-2008, 04:16 PM

Hi,

I have a quick question about purchasing a used Kayako Licence from somone who is selling theirs.

What do I need to send to Kayako for the transfer to take place, what do I need to check or verify with the person selling the licence. How to I confirm the licence they are selling is valid and can be transfered to my Kayako members account as we used to lease a support suite licence.

Any help you can provide is much appretiated as I want to ensure I am conforming with Kayako' licence requirements completely and not purchasing a pirate copy etc.

Thanks

**bear** · 20-01-2008, 04:30 PM

Submit a support ticket to the sales department. They can answer all your questions and make certain you're buying a valid license.
http://support.kayako.com/

craigbrass · 20-01-2008, 05:35 PM

Alternatively, live help are good for this sort of thing during office hours.

**Digital Mayhem** · 20-01-2008, 07:27 PM

You can open a ticket with sales or chat with them via Livechat be prepared to to give them the person your buying froms members.kayako.net email address or the existing licensed domain.

Also if the support/upgrade is expired they will need to renew it before they will transfer the License....

craigbrass · 20-01-2008, 08:02 PM

Why does support need to be renewed before licence is transferred?

**Digital Mayhem** · 20-01-2008, 08:23 PM

Don't know I just know it has to be... Its just one of Kayako's Requirements...

**Jamie Edwards** · 20-01-2008, 08:52 PM

That is correct - support and upgrades need to be active before we can transfer a license.

craigbrass · 21-01-2008, 10:28 AM

Is there a reason for that?

**Digital Mayhem** · 21-01-2008, 12:50 PM

Well without support/upgrade new user of the license won't be able to download the latest version of the software nor contact support if they need any initial help...

All other software vendors I know also do this ModernBill, AWBS, vBulletin, etc all need active support/upgrade before you can transfer license.

PCHeroes · 21-01-2008, 02:10 PM

Thats great, thanks for all the replies guys !

I have submitted a ticket to sales last night and they promptly replied this morning with the info I need to give them.

Just waiting on the seller now to update me with this.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
A couple of queries before purchasing the full package...	Vision i.T	Presales Questions	16	06-01-2008 09:14 PM
My Licence Expired - do kayako staff work weekends?	chrisbuk112	SupportSuite, eSupport and LiveResponse	2	18-06-2006 05:25 PM
Instalert Licence	Jmounsey	InstaAlert	13	23-05-2006 12:02 PM

bear Offline Community Moderator Posts: 651 Join Date: Jan 2005 SupportSuite	20-01-2008, 04:30 PM Submit a support ticket to the sales department. They can answer all your questions and make certain you're buying a valid license. http://support.kayako.com/ ...read me...

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	20-01-2008, 05:35 PM Alternatively, live help are good for this sort of thing during office hours. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	20-01-2008, 08:02 PM Why does support need to be renewed before licence is transferred? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 834 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	20-01-2008, 08:23 PM Don't know I just know it has to be... Its just one of Kayako's Requirements... Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	21-01-2008, 10:28 AM Is there a reason for that? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

PCHeroes Offline New Member Posts: 5 Join Date: Jan 2008	21-01-2008, 02:10 PM Thats great, thanks for all the replies guys ! I have submitted a ticket to sales last night and they promptly replied this morning with the info I need to give them. Just waiting on the seller now to update me with this.