Reseller Certification Page/System

[Digital Mayhem]

Kayako needs to start something like https://resellers.kayako.net/verify....yourdomain.com or something like that for a "Reseller Certification" page so people can easily click on your Kayako Reseller Logo and see that you are actually a legit reseller.. It should show information such as:

Company Name:
Domain Name:
Reseller Start Date:
Reseller Status: (example options: Active, Closed/Cancelled, Terminated)(Closed is if the reseller just closed their account aka Quit, Terminated is if Kayako Terminated them for a reason.
Customer Satisfaction: (possible 1-5)

Then of course a link to report complaints or praise on that reseller Directly to Kayako.

You don't know how many potential clients me and probably several other resellers have lost because they can't verify our Reseller Status and for some reason or another don't wanna buy directly from Kayako.. So we end up losing a sale but in the long run so does Kayako. I have only heard of 2 customers of ours who were actually smart enough to get on Kayako's Livechat and ask Raghav about us. So Kayako would only benifit from having a Reseller Certification system setup.. ModernBill, ClientExec, AWBS all have them... It is long overdue...

[craigbrass]

Totally agree with this. It enspires trust in the reseller.

[Jamie Edwards]

It is a good idea to verify a reseller's own domain and company - I will look into implementing this soon. However, I do not think the customer satisfaction rating is necessary.

[craigbrass]

I disagree Jamie. Rating is done to show an realistic view (ie not made up by the reseller) of how satisfied the customer is with their reseller.

[supportskins]

I agree with Steve, its a good idea!

[Digital Mayhem]

Jamie just to start out to get something going it doesn't have to be complicated you could just do a basic one like ours for chargebackprotection ( http://www.chargebackprotection.org/...=8%2F30%2F2007 ) which has no images on it at all just says


Seal Verification

Service : ChargebackProtection.org
Date : 9/5/2007
Status : Merchant Active
Site : http://www.Digital-Mayham.com

[Jamie Edwards]

Originally Posted by Digital Mayham

Jamie just to start out to get something going it doesn't have to be complicated you could just do a basic one like ours for chargebackprotection ( http://www.chargebackprotection.org/...=8%2F30%2F2007 ) which has no images on it at all just says

Yes, this is what I have planned.

I disagree Jamie. Rating is done to show an realistic view (ie not made up by the reseller) of how satisfied the customer is with their reseller.

I do not think it is our job to moderate the feedback of our resellers in this way. It may be something I'll consider in the future, but we will not be implementing this to begin with.

[Digital Mayhem]

okay cool any ETA?

[Jamie Edwards]

No ETA at the moment, done when it is done