Sales office hours?

yettyn · **Sales office hours? -** 17-10-2007, 11:26 AM

What office hours are kayako sales following, I mean regarding to time zone?

I ordered my eSupport Owned package yesterday evening and I am still sitting here waiting for the phone to ring... and it's well past noon now (13:26 CET) next day.

/Y

yettyn · 17-10-2007, 11:41 AM

gosh was just a little bit too unpatient, just got the call :-)

craigbrass · 17-10-2007, 12:14 PM

Jamie posted that they work shifts with only a few hours unmanned through the week.

Glad your all set now tho. The calls help to stop fraud which harms the paying customers in the end.

craigbrass · 17-10-2007, 12:16 PM

Just a thought, maybe would be a good idea to select a call time preference on ordering.

**Digital Mayhem** · 17-10-2007, 01:39 PM

I figured it would be better to use a automated phone verification system such as Varilogix Fraudcall that way they are called IMMEIDATELY. but hey thats just my opinion.

craigbrass · 17-10-2007, 01:44 PM

I would agree with Steve actually. Would cut down costs...

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yettyn Offline New Member Posts: 4 Join Date: Oct 2007 eSupport Owned License phpinfo()	Sales office hours? - 17-10-2007, 11:26 AM What office hours are kayako sales following, I mean regarding to time zone? I ordered my eSupport Owned package yesterday evening and I am still sitting here waiting for the phone to ring... and it's well past noon now (13:26 CET) next day. /Y

yettyn Offline New Member Posts: 4 Join Date: Oct 2007 eSupport Owned License phpinfo()	17-10-2007, 11:41 AM gosh was just a little bit too unpatient, just got the call :-)

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	17-10-2007, 12:14 PM Jamie posted that they work shifts with only a few hours unmanned through the week. Glad your all set now tho. The calls help to stop fraud which harms the paying customers in the end. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	17-10-2007, 12:16 PM Just a thought, maybe would be a good idea to select a call time preference on ordering. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 844 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	17-10-2007, 01:39 PM I figured it would be better to use a automated phone verification system such as Varilogix Fraudcall that way they are called IMMEIDATELY. but hey thats just my opinion. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	17-10-2007, 01:44 PM I would agree with Steve actually. Would cut down costs... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger