server 21 down today

[PeteV]

This morning (CST), our site which is hosted on server 21 was down for quite some time. We tried to contact Kayako Live Support, but they were offline (except Sales).

Our site us up again, but we are concered about this down-time.

In addition, our site is down for a few minutes every now and then (at least once or twice per day, as far as we can tell). We are not able to get Kayako Live Support to look at this, before our site goes online again.

Yes, I know, the website monitoring tools may not show downtimes. But they poll at certain time intervals of course.

Does anyone else have troubles with server 21?

[Jamie Edwards]

Hi Pete,

Were you in touch with anyone else who could not access your helpdesk? We have received no alerts from our external monitors and have had no reports reporting any downtime.

The external monitoring tools we use poll almost every second from more than 15 locations across the globe.

[Jamie Edwards]

Here is the uptime graph over the last month for your server (inclusive of all monitoring locations):