SMS Stopped Working

netgroup · **SMS Stopped Working -** 19-04-2007, 05:45 PM

Hi,
For the past 8-12 hours (at least) SMS has stopped working on my site. Anyone know of a problem with clickatell or am I the only one?

Thanks

pirhana · 19-04-2007, 10:15 PM

Quote:

Originally Posted by netgroup

For the past 8-12 hours (at least) SMS has stopped working on my site.

My SMS have stopped as well, so I guess it is a global issue.

I stopped my SMS a few days ago until this morning, and thought I'd messed things up

supportskins · 19-04-2007, 10:52 PM

Should be an issue with Clickatell. Should be fixed within the next 24 hours.

netgroup · 20-04-2007, 06:48 PM

Just checking.

Is SMS still not working for others? It's still down for me.

nibb · 20-04-2007, 11:42 PM

Thank good its not just me. I tought my Kayako stopped working again just like that.

netgroup · 21-04-2007, 12:45 AM

Quote:

Originally Posted by nibb

Thank good its not just me. I tought my Kayako stopped working again just like that.

Worryingly though, I had a support reply from kayako about 4 hours ago, and I quote:

"1) The SMS gateway is up and running well. Is it working fine for you?"

I replied almost immediately that it wasn't. Since then, no reply.

**Jamie Edwards** · 21-04-2007, 10:39 AM

Hi netgroup,

The support office is not open over the weekend - it reopens very early in the CET and GMT morning.

The SMS gateway is functioning correctly and is working for some people outside of the US which suggests it is a provider problem.

I am not sure why it is happening, but it will be looked into further.

Thanks,

pirhana · 21-04-2007, 04:48 PM

I'm in the UK and my SMS is still not working.

pwnm · 22-04-2007, 10:07 PM

It hasn't worked for days for me, I'm in the UK. This really needs to be more reliable, or Kayako should put a feature in that allows us to use different SMS providers if they are not capable of running a stable service. If the SMS feature doesn't work at a crucial time, it could cause major problems.

**Jamie Edwards** · 22-04-2007, 10:48 PM

Hi there,

Sorry to hear it is still not working for you - it will be dealt with the first thing in the morning when the office opens.

netgroup · 23-04-2007, 01:17 PM

I'm in the UK too and SMS came back online this morning.

pirhana · 24-04-2007, 10:20 AM

Quote:

Originally Posted by netgroup

I'm in the UK too and SMS came back online this morning.

me too.

CSNM-Carl · 20-06-2007, 11:22 AM

Anyone having problems with SMS? We have had no notifications for over 3 days now.

**Jamie Edwards** · 20-06-2007, 11:39 AM

Have you reported this to support?

CSNM-Carl · 20-06-2007, 11:44 AM

Yes, just sent a ticket in.

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netgroup Offline Member Posts: 50 Join Date: Feb 2006	SMS Stopped Working - 19-04-2007, 05:45 PM Hi, For the past 8-12 hours (at least) SMS has stopped working on my site. Anyone know of a problem with clickatell or am I the only one? Thanks

supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	19-04-2007, 10:52 PM Should be an issue with Clickatell. Should be fixed within the next 24 hours. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

netgroup Offline Member Posts: 50 Join Date: Feb 2006	20-04-2007, 06:48 PM Just checking. Is SMS still not working for others? It's still down for me.

nibb Offline Member Posts: 98 Join Date: Feb 2007	20-04-2007, 11:42 PM Thank good its not just me. I tought my Kayako stopped working again just like that.

pirhana Offline New Member Posts: 4 Join Date: Jan 2007	21-04-2007, 04:48 PM I'm in the UK and my SMS is still not working.

pwnm Offline New Member Posts: 4 Join Date: Oct 2005	22-04-2007, 10:07 PM It hasn't worked for days for me, I'm in the UK. This really needs to be more reliable, or Kayako should put a feature in that allows us to use different SMS providers if they are not capable of running a stable service. If the SMS feature doesn't work at a crucial time, it could cause major problems.

netgroup Offline Member Posts: 50 Join Date: Feb 2006	23-04-2007, 01:17 PM I'm in the UK too and SMS came back online this morning.

CSNM-Carl Offline New Member Posts: 9 Join Date: May 2007	20-06-2007, 11:22 AM Anyone having problems with SMS? We have had no notifications for over 3 days now.

CSNM-Carl Offline New Member Posts: 9 Join Date: May 2007	20-06-2007, 11:44 AM Yes, just sent a ticket in.